Hotel de Franse Kroon

We didn't even get into the hotel. Both at noon and in the evening we stood in front of a closed door. Outrageous. Paid in advance and checked in online but couldn't even sleep there. Didn't even go inside and from the outside it looked terribly run down

Upon arrival at the hotel, our stay started on a sour note: the front door was locked and after ringing the doorbell three times, we got no answer. Only after a third call were we helped and given a code to get in. Once inside, we found our envelope among a series of others on the desk – containing the room key, the same code for the door again, and a brief message about breakfast. The room itself was tidy at first glance. The bathroom is very compact, with a sliding door that you have to move every time to close off either the toilet or the bathroom. We soon noticed a strange smell, which later turned out to be a clear sewer smell. In a corner above the toilet, we saw a large, moldy hole in the ceiling. Not surprisingly, there were air fresheners scattered everywhere. The evacuation plan in the room was not coordinated with the room numbers – our room was 110, but on the plan it was marked as number 4. Moreover, the entire building is a maze of corridors and small spaces. In an emergency like a fire, we would seriously doubt whether anyone would find the exit in time. On the positive side, on day two there was a friendly staff member, Danny, who provided breakfast and added some personality to an otherwise contactless experience. Check-out also had to be done online – practical, perhaps, but again very impersonal. In short, this hotel misses the essence of hospitality. The poor reception, impersonal approach, hygiene issues and unclear safety instructions mean that we unfortunately cannot recommend this stay.

Booked last minute and chose this hotel because of the included breakfast, the location and the price. After booking, I received a confirmation in English from a .li email address, so I checked by telephone whether everything was in order. Upon arrival we received a very warm and friendly welcome. The first appearance of the hotel is a bit dated, but the rooms are spacious and very clean. The furniture and bathroom were also fine and, unlike the hotel itself, certainly not dated. A downside is that the rooms are quite noisy. Maybe it was the noisy other guests, but every time a room door was slammed, it seemed like it was in our room. Furthermore, a very good bed and a great breakfast in the morning and we were able to go home satisfied.

Received a super friendly welcome. Slept wonderfully in a beautiful, clean, fresh room. Wonderful shower in a luxurious, beautiful bathroom. The breakfast was also very well prepared. Location is also good, close to the center and yet nice and quiet. We have nothing to complain about at all.