Crystal Resort Dickwella

Great location, clean room, comfortable bed. I would definitely recommend this place. The only negative is definitely the quality of the Wi-Fi, it’s not great, same as many places in Sri Lanka I’ve found. Location makes up for this.

We ended up here bc our hotel elsewhere double booked and didn’t have a room. Turned out to be a good thing. The hotel is right on the beach and has a good pool. The staff were all so lovely and the location is not too busy. The hotel needs a renovation but in fairness it is cheap. We had a good time here.

Booked 3 nights, one night in ground floor room no balcony, fly infested, a/c did not get rid of flies. Promised deluxe room for next 2 nights. Paid extra for breakfast, tea and coffee not included in price. Breakfast was eggs, stale bread, no fruit plate. 890 rupees. After fly infested room looking forward to Deluxe room only to be told not available as electric problem, offered discount on fly room declined offer decided to move on, got refund. There was no electric fault manger got higher price for our room.

FRAUD Alert!! FRAUD alert!! We have checked in the hotel for 1 day on Jan 31, 2024 with our family of 10 peoples (including 6 with age of more than 60 years) expecting a decent hotel considering it is a beach view hotel. However the experience in the hotel was pathetic. The rooms were not ready for check in till 2:30pn (against checkin time of 1pm). They provided the wifi late at 9pm after repeated request since checkin time. Since we all are vegetarian, we asked them during checking in to provide just vegetables sandwhichs and they agreed to provide the same. However in the Breakfast, they provided toasted bread, butter in bowls, sliced tomato and slice cucumber in the plates and they asked us to prepare the sandwich by ourself. They didnt give the list of items they have provided in the room. However, during check out, they made us to count each cups, glasses, towels, charging plugs, etc in all out rooms. They falsely claims that 1 charging plug and 1 bath Mat is missing in the room for which they asked us to pay Rs 5,000 (not ready for giving bill for this). Just to be informed we were staying their 1 execustive suites (best in claas of their hotel) and 3 family rooms. They illegally blocked our ways. While calling the police, they tried to threatened us. But ultimately they have to allow to go. They wasted our 2 hours during check out and it was completely a mental harassment. They intentionally do all these to earn extra money. Please do not visit this hotel. They are playing fraud. Please keep yourself away from this hotel. Interesting fact: Hotel is completely managed by 3 boys only. They are they only receptionist, they only cook food, they are bell boys, they were only serving breakfast, they are house keeping persons as well. They do everything so just imagine they quality of service. I hope this never happen with anyone so please be careful.

DO NOT BOOK exterior of hotel location looks amazing but internally it’s a disaster! Filthy dirty and looks more like a hostel, the bathroom widow had no glass just mesh which meant lots of mosquitos and bugs! Everything was in disrepair and needs shutting down

This hotel is a hot mess! Can’t believe how the more basic things are missing and how the staff is unprofessional and lost. We had to stay two nights for work in Hiriketyia and we booked at Crystal cause we were in a hurry to find an accommodation. The first impression from outside was of a proper resort so we payed straight away the two nights. What a mistake. I don’t even know where to begin. They don’t clean the room because - according to the person at the reception- they only have one copy of the key per room (!!!) and as we left in the morning of course they happily avoided to tide up our room. The “staff” consists of 3 young boys that are completely clueless, don’t speak English and look like they were randomly hired the day before with no instructions. The place is alarmingly ran down and quite dirty. No towels were provided and we had to ask them multiple times (using a translator on our phones) until they brought us two miserable old cloths that probably were towels in the previous century. They provide a kettle in the sadly decorated room but no coffee sachets present so you can eventually enjoy a nice cup of warm water when you wake up. Or if you feel more adventurous why not us one of the old and filthy tea bags that the property magnanimously put 20 years ago beside the kettle. Clearly the owner of this so-called hotel doesn’t give a s***t about his property but instructed the staff to take promptly in advance the payments. The “staff” works from 9am to 9pm and the rest of the time this big dinosaur of a building is left to a security gentleman that has no clue either. Bonus info: have fun reading the multiple broken English signs, menus and guest information around the property. Not even the effort of printing something in a correct grammar or at least that can be readable. If it wasn’t for the money we payed I would have left after 30 seconds.