"Look at the scale should be a good hotel here, very high building, parking lot is also very large, parking is convenient. However, I opened a mountain road for a day in the snow and snow, came here, entered the room, cold and cold. I don't like to give bad reviews, the service industry is not easy, but I want to objectively tell my feelings. Turn on the air conditioner, the sound is huge, but there is no heat for half an hour, the call waiter came soon, said no problem, the air conditioner heating is normal. After more than 20 minutes, the air conditioner was still cold, and I made two calls. The front desk said that I would come and see it immediately, but no one came. I called again. The front desk said that the air conditioner was no problem. What part was broken, but it was repaired. Wait, but wait for a long time and it is still cold. The manager came and said, sorry, admit that the air conditioner is broken, but it will be fine soon, the clerk in front of us does not understand the situation, so we have been blowing cold wind. Say to make up for a few bottles of water, or refund the money, let us go to other hotels to live. It’s cold day, it’s already night, let’s go out to find a hotel? Very angry statement. Going to breakfast in the morning, a little more than 8 o'clock, there are not many things, the dishes are root, porridge, rice, steamed buns are cold. When checking out, the front desk returned 120 yuan, which was to make up for last night."