Hotel Tschurtschenthaler

18 members of our trekking club from Ireland stayed here, and we were treated very well throughout our stay. The food - breakfast and dinner - was excellent, and the downstairs pool and sauna just right after a tough day in the hills. Lovely staff, comfy rooms, great service and a cosy bar. Lovely hotel, enjoyed by all of our group.

We stayed here for 2 nights at the start and end of our hike in the Dolomites. During our first stay we had a lovely room and had dinner shortly after arriving. The dinner was fantastic and included a buffet of breads, meats and cheeses followed by 3 courses. Marsei, the inn keeper, was wonderful and helped us with our upcoming hike. Breakfast was also delicious, with a buffet including meats, cheeses, yogurt, pastries, fruits, breads, eggs, coffee, and juices. The stay included local transit tickets for the bus and trains, a promotion running this summer, and made it possible for us travel between Cortina d’Ampezzo, Dobbiaco, Fortezza, and Bolzano for free. The proprietor of the establishment, Maralise, was so kind and helpful. She gave us garbage bags to cover our hiking backpacks when we discovered that the weather was gonna be rainy. On our second stay, she fit us in for dinner even though we didn’t have dinner included. Our second stay was in a gorgeous room with a fantastic view of the mountains.

The hotel having several qualities: sympathy of Maria (hotel owner?) and the SPA guy; hearty breakfast; great location; easy parking; the view from the balcony. However me and my son went through an unpleasant situation that negatively impacted our impressions. We were very anxious about the possibility of enjoying the swimming pool, but due to it was inside the hotel's SPA, some aspects prevented us from enjoying it: operating up to 7 pm; we were supposed to be silent and it was not allowed to take big dives; the worst: the water was extremely cold (in an indoor pool!!). Obviously, we didn't get inside and went back to the room disappointed. I looked for an alternative activity and found out from the description on the hotel's website that bikes were offered to guests. We went down to the reception, that was empty. There was only a dog, which belonged to a lady (maybe Maria's mother or mother-in-law). Innocently, my son went to pet him, as he was used to doing with other pets we met on our long trip. The dog let out a loud and angry bark and immediately appeared the old lady, that extremely dry and rude, scolded us for touching the dog. We apologize, but she didn't make the slightest point of being understanding or kind. An employee appeared and, in English, I asked about the bikes. Speaking Italian, the lady asked the clerk what we wanted and he talked about the bikes. I didn't quite understand what she said, but it was something like “say we don't have them”. I still replied, referring to the description of the hotel's website, but he reinforced that it didn’t. Disappointed with the pool issue and now with the bikes, I thanked them and headed towards the street, to cool my head. My son, howerver, asked us to go back to the room. When we head for the elevator the lady called me and in an inquisitive tone asked me if we were guests. I replied to her shaking the room key. Note: The lady was near the reception when we arrived with our luggages. I’d never been through such an embarrassing situation and it ruined my day. I felt offended as a guest and as a foreigner, for not being fluente in Italian or German. The next day we were greeted by the kind Maria, but we got a disaproving look from the lady, head to toe. Lady: Congratulations on the hotel you built, probably with a lot of effort and dedication. Be aware, however, that it is foreigners like me who contribute to keeping your hotel running. For my part, I guarantee that I will never return. Greetings to Mary! In time: reading the hotel reviews on Google I realized that this lady's pet peeve is about children. Well, since that's the problem, better to put in the description that the hotel is for adults only, it would save many guests the stress!

We Stayed for four nights, three of which included dinner, which was a bonus, we were expecting ‘normal’ hotel fare, but they have an excellent chef. At the time of writing this, and the food was very modern and innovative, well presented, and excellent value, we could not fault the restaurant or the owner, she was always welcoming and chirpy, and even took us to the railway station with our luggage. Comfortable hotel, although we did not use the pool and spa area it appears very good.