Overall, I am very dissatisfied with the hotel's services and hardware.
1. Our family booked 3 rooms. When we checked in at about 2 o'clock, the waiter told us: Because a tour group had booked the entire floor, would I mind moving to an isolation hotel? I told him: No, because I made the reservation a month ago. Didn’t you arrange it early in the morning? Why do you want me to transfer to a hotel? I don’t know what the quarantine hotel is like. We have booked a room and paid for it. The room should have been reserved for us.
In addition, because my room is for me, my wife, and my 6-year-old son, I booked a twin room at a higher price. He asked again: Is it okay for you two adults and a child to share a large bed for you? ! No twin beds!
I obviously paid a higher price to book a twin room, why should I downgrade to a single bed? The attitude of the staff in the above two things was very bad, as if it was our fault that we didn't compromise, and our impression of the hotel was already extremely bad.
After going around for a long time, I finally got a room (the three rooms were on different floors at the beginning). Frankly speaking, the hotel is old (the walls of the three rooms we rented have cracks that have been repaired), but basic hygiene should be done well. The whole room is full of dust and garbage, and the shower room does not even have a shower with shampoo. There was no sweat. The most important thing was that the bathroom had a strong smell on the first night. It was outrageous. I understand that the house price is cheap, but the most basic hygiene should be sufficient. On the morning of the second day, we asked the staff to follow up. The staff immediately came to check and said that there was no problem. They just sprayed the fragrance on and it was fine. We hurried out at that time and forgot about it. But there was no smell when I came back at night. I think at least someone has solved this problem (we only ask for basic hygiene guidelines)
Finally, there is one more thing. My room only has one room card, which is quite inconvenient for us two adults. When I asked the staff, she only gave me an electronic card that can be plugged into the circuit slot, so we just took it. . But when checking out, the front desk staff asked us if we had a second room card? I was really speechless at the moment.
In addition to the free breakfast and many choices, this hotel really does not recommend everyone to stay in this hotel. It is so bad that it seriously affects my impression of Houjie.
Original TextTranslation provided by Google