Guest User
March 21, 2023
600-700 yuan should be the service of a five-star hotel in Dongguan, but this B&B is the worst B&B I have ever stayed in. It is no exaggeration to say that the experience is even worse than that of a one-star 7 Days Inn! 1. The house is very damp on the first floor, and the sheets and pillows are damp. 2. The quality of toiletries is very poor. 3. The mattress is surprisingly hard, like a wooden bed, and I was sore all over after sleeping all night. 4. There is no phone in the room, and the waiter did not add WeChat, and there is no service group to provide service. 4. The main door of the hotel is locked, so takeout cannot be delivered in, and it takes a long time to deliver in the village. I looked for the waiter in the hotel lobby but couldn't find him. No matter how much I shouted, no one showed up. The funny thing is that they were very proactive in urging us to check out. A little after 11 o'clock, they sent someone to knock on the door loudly to remind us to check out at 12 o'clock! ! 6. When I checked out the next day and reported these issues, the waiter just said lightly that he forgot to set up the service group. 7. Later I added WeChat to explain the situation and apologize. There's no need. The positioning of a homestay, good service + good indoor and outdoor environment and good equipment can match this price. However, this B&B has unclear positioning, loose management, and nothing that can satisfy customer needs! The above is my real experience and real feedback. I hope the platform will carefully screen hotels and be responsible for its traffic customers.
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