Lavande Hotel (Fangchenggang Dongxing Port Store)

The environment is poor, and the bar on the 5th floor is open until early morning. Didn’t sleep well at all 👎

The front desk service is friendly. The hotel is located just a few minutes walk from the gate of the National Gate Scenic Area and the port is reachable. The rooms are clean and tidy and very comfortable!

The location of the hotel is very convenient. It is only a few minutes' walk to the port. The customer service staff are warm and polite, and they are patient with any questions. Hygienic and clean, recommend and like 👍🏻

Because there was no parking space in the hotel I originally booked, I changed my reservation to Lavande about 15 minutes before check-in. However, the various features of this hotel are really shocking: 1. Poor hygiene. As shown in the picture, because the room is carpeted, all kinds of oil stains, debris, and dust cannot be cleaned; there are rust stains under the bathroom sink; there is no floor towel in the shower room, and the entire bathroom is filled with water. Very sloppy. 2. Poor environment. Before check-in, the hotel was not informed that it was under renovation, so I made a reservation. When I checked in, the front desk informed me that "it is under renovation, so it will be a little noisy." Note that it is "a little noisy." I don't know how the hotel defines this point. It is 9 o'clock. Is the electric drill just drilling into that spot next to your ear? According to national regulations, the decoration time is 8:00-12:00 and 14:00-18:00 on working days. Decoration operations that generate noise and vibration are not allowed during other time periods. So why is it noisy when using an electric drill? 3. There is a problem with service attitude. I made a normal phone call and the male front desk told me when I checked in that there would be renovations from 8:30 am to 6 pm, but there was nothing he could do. Let me ask you, brother, not to mention whether what you are doing is legal or not, when a customer raises a question, should the seat service staff apologize to the customer as soon as possible to appease the customer, and then propose a solution? Tell me directly, there is nothing you can do. Can the small hotel system be above the law? It is recommended to read the "Law of the People's Republic of China on the Prevention and Control of Environmental Noise Pollution". Your organization urgently needs to strengthen employee training.