Guest User
March 29, 2024
First of all, let me state that the negative review was given to this front desk, and the person in charge had a very good attitude in solving the problem! I stayed in this hotel for a week. One night, the power in the room suddenly went off at 12 o'clock, causing my charger to explode. The front desk helped me change rooms overnight. I asked for compensation for the charger. The front desk's original words: Why are the previous guests okay? Did something go wrong as soon as you arrived? It's you who "didn't use the charger correctly". ***? ? Did such illogical words come from a real human being? The new iPhone 15 I bought in December came with the official original charging cable, and the 30W charging head was bought by myself for 238 (the above purchase records are all there). Okay, since you are shirking responsibility, then I will call the fire department to check the wiring and find out who is responsible. (The room was not repaired by the electrician the next day. It is obvious that the wiring is aging. Thinking about the worst, if I My new phone was about to explode when it was being charged, and I might be electrocuted to death! In such a life-threatening matter, the hotel front desk’s attitude was not only to shirk responsibility, but to blame the guests.) Even more awesome is coming! I reported to Ctrip customer service, and Ctrip was indeed sensible and took advantage of my space. The manager, Xiao Shao, called the hotel front desk to negotiate. The first call was scolded by the other party and they still refused to compensate. The second call was hung up on. Because the matter was not resolved, I forcibly stayed in the hotel for another night, until the person in charge compensated me for a new charger and cable (the charger was 20w, not my 30w fast charger), although I was shown the purchase For the record, the person in charge said that the amount of compensation was impossible, but I could only give in for the time being. I didn’t want to cause trouble at all. What really made people angry was the attitude of the receptionist! Finally, I am very grateful to Ctrip. My supervisor Xiao Shao helped me follow up on the whole thing. I had to move my luggage in the dark due to a power outage in the middle of the night. The charger exploded and I went to the front desk to borrow it. I was told that there was no one. I could only scan the hotel's power bank. I stayed longer. One day and one night, you have to spend money to charge your phone while staying in a hotel haha! Ctrip helped me apply for a free night's room fee, but it was still rejected by the hotel! ! !
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