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Stayed 1 night on a Leger Holidays tour. Before arrival our guide phoned ahead to book our group of 26 people into the restaurant for dinner. We were told this would be fine and there would also be porterage for our luggage. Plus as we had an early start in the morning a take away breakfast would be supplied and we would be given a list to select our choices. However on arrival the receptionist knew nothing of the conversation stating that her colleague had gone home and no one knew anything about the prior arrangement. So no porterage and no take away breakfast list. The issue of porterage was quite a problem as there was a fair number of elderly people in our group and some of the rooms had no lift access. (In fairness the receptionist did carry one elderly gentleman's case to his room) Our group was told to go to the Restaurant at 6-30pm for dinner which we did only to be told we weren't dining in the restaurant but in the bar area. We had no proper menu to look at and on complaining we were given a hastily prepared sheet of paper with limited choice and no prices. Once again we complained about this and another sheet of paper appeared with prices. We noticed that we were being charged the same price for our limited choice menu as the Ala Carte menu so why couldn't we be given the Ala Carte menu in the first place and sit in the proper restaurant? By now it was 8pm and a couple of our group had given up on the idea of eating and had gone to bed. The service we received was also third rate. Soup arriving after the main course and no spoon to eat it with, table water was requested which arrived but nobody thought about giving us glasses to drink it, food arriving luke warm/cold. Another 2 members of our group gave up with dinner and decided to eat bar food at the bar. They ordered their food together and one arrived an hour after the first. When we finally managed to track down a duty manager and brought all the above to her attention she was unsympathetic and quite obnoxious in the manner she responded to an elderly person who raised the difficulties the hotel were obviously having in catering for a group. You would think a hotel would welcome a group of 26 into their restaurant with open arms and provide a better service. The chaotic feel also extended into the rooms. Although they were of a fair size they were a little dated. The bathroom had a very deep bathtub that was quite hazardous to get in and out of even for a tall person like myself and there was no safety grab rails. There was a kettle in the room but no English breakfast tea and paper cups. (The kind of thing you would expect in a budget hotel) In fairness the take away breakfast was good and so large it also sufficed for lunch as well. Sadly any plus points were outweighed by the appalling treatment our group received the previous evening.

I stayed at this hotel for one night with a group of friends. It is a beautiful hotel in lovely surroundings, the staff were pleasant and the room was very comfortable, quiet and luxurious with quiet and efficient air conditioning. We all enjoyed the generous breakfast buffet. Unfortunately, my impression was soured by what happened after our stay. I found when checking the invoice that I had been charged twice for the rooms. Upon contacting the hotel, they first acknowledged their mistake but then completely ignored my e-mails, and I had to seek recompense via ***********, who refunded me. At the very least, I would have expected an apology from the hotel. It's a lovely hotel, but if you stay there, make sure you double check your invoice when checking out.

The room it self was good and price wise I think very good. Very unusual the fact that the toilet was separate from the bathroom. with no hand basin. Very nice that there was a Nespresso machine, with 4 pots. Disappointing that there were just two paper cups. The thing that let our stay down was the restaurant. First we were told that we were too late to make a reservation and we had to come after 20.00 hours as the restaurant was fully booked. No effort was done, to write down, for instance the room number so they could have called when there were tables free. When we arrived at 20.00 hrs the restaurant was already almost empty. Also we were not so pleased with the food. The fries were really yummy, I have to say. Staff clearly did not enjoy working for this hotel. We were offered a reduction of the price, but we really had to ask for this, after we honestly mentioned what was wrong with the food and also that food was not eaten. Would I stay in the hotel again. Yes, would I eat in the restaurant again No.

The sports theme is everywhere in this hotel and it's great to see, a nice change from all the anonymous hotels out there. The room was comfortable and well equipped. Breakfast was fantastic and I would strongly recommend it if you're staying here, though there is a bit of a walk from the rooms to the restaurant. Parking very close to the hotel entrance outside was free, with plenty of space. The hotel appears to be in a calm and beautiful area. Unfortunately, the booked rooms did not match what we received when we arrived. Even though a suite was included in the booking - and pre-paid for - we only received normal twin rooms. Upon raising this with the front desk and asking for a partial refund they promised to get back to me via e-mail, which they never did. I raised the issue with the booking agent who also contacted the property, but they refused to refund the partial cost. I'm afraid this cast a shadow on an otherwise pleasant stay and I'm upset that the hotel was not be willing to compensate for their mistake, even just the cost difference.

The Van der Valk Hotel in Arnhem is very easy to reach from the Motorway and the room was clean and exactly what we asked for and then some. All members of staff were very helpful and made our stay very enjoyable. A special thank you to Roy who went out of his way and helped me to a late night snack. The breakfast was outstanding and delicious.

Stayed for 3 nights on a Leger Holidays tour to Arnhem. Having had a bad experience at the Fletcher Hotel at Doorwerth-Arnhem we were a little apprehensive of staying here. However we were pleasantly surprised! Room was of a fair size with decor in the mode of a British Travelodge. There was a safe but no fridge or kettle. Our room had a balcony but as it was on the first floor and directly above the hotel entrance where the smoking crew gathered it was rather spoilt by smoke drifting into the room when we tried to use it. Perhaps a designated smoking area away from the entrance would be a good idea? There was plenty of sockets in the room but only one adjacent to the bed. Limited wardrobe space but enough for a 2 or 3 night stay. Bathroom had a bathtub and powerful hand shower but the lighting was fairly dismal. Housekeeping was a bit hit and miss, we requested fresh towels which we received but the old towels were not taken away. We were disappointed that the main bar was closed during our stay but the restaurant staff were happy to serve drinks in the lounge area next to the restaurant. Reception staff were also obliging. Lovely indoor swimming pool and the area was cleaned every morning to high standard.

The layout of the room we stayed in was very unreasonable. It looked quite big. There was no place to let go. After two days of heating, the heating was not warm. They responded to the front desk of four shifts. Everyone’s attitude was not bad. No one has solved the problem, and some people have said to me, ”I don't feel cold, how can you be cold?”... You are Iron Man, I am probably a normal human, because I feel cold at 4 degrees...

The hotel is directly opposite Arnhem Railway Station, which is very convenient for traveling to other places. There are many restaurants, bakeries, famous Dutch food supermarkets, etc. along the street downstairs of the hotel, so life is quite convenient. By the way, if you arrive in Arnhem by train for the first time, remember to go to the underground level to exit the station. The two of us foolishly carried our luggage and chose to take the elevator up to exit the station. As a result, we were separated from the train station and the hotel. Looking around, I walked around in a big circle, actually walked down to the station and walked towards the train station gate. The hotel is 100 meters away from the gate. A hotel of the same class in Amsterdam would be more than twice as expensive. We considered going to work near Arnhem the next day, so we chose to stay in Arnhem. The money saved would be used for transportation and more than enough for a big meal. If you go to Amsterdam, you can take a train to Amsterdam Central Station in one hour, and there are corresponding trains to Schiphol Airport. The breakfast at the hotel was very delicious and the mattress was very comfortable... Overall, we were quite satisfied.

Just a short (thankfully downhill) walk from the railway station (extensive rail and bus services give easy access to almost anywhere in the Netherlands) the hotel is an even shorter walk from the north bank of the Nederrijn with its shady walks and numerous restaurants. Very handy as there is no restaurant at any IHG Express. As I arrived mid-morning the room was not ready but the staff (more about them later) were happy to store my case until I returned that afternoon (and again after checkout before leaving on an afternoon train). The room itself was a good size with a large comfortable bed, a functional desk and chair and a comfortable chair. Air conditioning kept the temperature stable and the lighting was good - not the ”fashionable” near darkness of some. Bathroom was good with a spacious shower. Everything was spotlessly clean. Coffee and tea available. Breakfast is the only meal offered and is a fairly basic standard european offering. Meats, eggs and cheeses were adequate, yoghurt good, fresh fruit salad very good indeed. Coffee was machine provided and good with a variety of offerings. No hot options (standard with the Express brand) and I did not try any of the other cold choices. Although fairly centrally located with easy access to shops and all the usual facilities and infrastructure the room was quiet and peaceful. An Albert Heijn mini-supermarket opposite attracted small groups in the evening but was not a bother - indeed very useful for an occasional small purchase. All standard and as expected for the brand so why mark it excellent? I will come back to the staff who were unfailingly excellent - helpful, cheery and friendly (though never less than professional) and recognised me by the end of day 1. A credit to the hotel and its management. This is now my first choice when next in the vicinity