Ibis Douala

I'm not aware of any other hotel chains with a presence in Douala besides Ibis where I stayed 2 nights. It was a bad experience before I even arrived. I e-mailed them to arrange the complimentary airport transfer and was met with radio silence. It was only after I reached out to Accor Customer Service and much follow-up that Ibis Douala finally responded to me. (Kudos to Accor Customer Service!) After I got to my room, I noticed a pesticide smell but I put it off as something that would go away but it didn't and was affecting my sleep so I went to reception to enquire about the odour at which point the attendant referred me to a piece of paper on the bench which mentioned that the hotel was undergoing hygiene treatment on the 2 days I was there - this was the first time I was shown this notice! They changed my room to another one - on the same floor - because the air con in my initial room couldn't be turned off, but the smell of pesticide remained but they said it was the same throughout the hotel. Luckily, the odour was less pungent on my second night - which makes me wonder why they couldn't have either 1. scheduled the treatment outside of the Christmas busy period or 2. timed the treatment so that certain floors were treated on the first day and the remaining floors the next day so that guests can stay on floors less affected by the odour - which may be harmful to one's health! The hotel room was tired and dated with dull green coloured tiles on the bathroom floor. Also, the hot water tap needs to be turned on for at least 10 minutes before there is any hot water. There was no variety to the buffet breakfast - it was the same everyday. On the plus side, the hotel is within 20 minutes walk of 2 supermarkets.

Great team spirit amongst the staffs, ranging from the security on arrival to all others. Sophie gave great care to ensuring that my room meets my expectations and exceeds by asking regular questions.. William's and Gisele gave keen attention to my stomach needs with smiles along side. Great team..

Good environment, nice food, the waitress and waiters are good, the rooms are very conducive, I would love to come back again with my family and friends from Nigeria, I love the Ndule native Cameroon food.

I had almost a month stay here and really satisfied with room service and food..buffet breakfast also really tasty and the change in menu everyday will make everyone happy. I would like stay here if I visit Douala again.

I have a good stay. It is my favourite hotel to stay in Cameroon. Staff very friendly from reception till the restaurant, ready to assist you. The best part tailored solutions to your special needs, for example, i m a Nigerian, I miss my country. The chef is wonderful. I asked for my country soup egusi and ebay and it was well prepared for me.