Hotel Omorika

Guests appreciate the clean, modern rooms with balconies and friendly, multilingual staff. However, some found the bathrooms to be small.

This is a 1 star hotel at max. The guy at the reception took our IDs when we checked in. We kept going back every hour to check if we could get our IDs back. He only gave us back our IDs after some hours because he needed to process them. The guy was rude and not polite. 3 of the 4 pools are closed and not maintained at all. The only one open was very small and filled with noise toddlers. The garden hasn't been maintained in years. Don't use the elevators. It's hot inside and it sounds like they're going to break every minute. We waited for minutes on the elevator to go to the 6th floor before we heard a small kit got stuck inside. The buffet is a mess, the food is cold and stale, the restaurant is hot and noisy. There are moist stains and broken tiles throughout the hotel. The only terrace they have is very unpleasant because of the reverberation of the sound (children running around, playing air-hockey and shooting pool) and because of the cold white light. Parking is a mess. You need to enter the hotel with your luggage from the back. There is an old long staircase at the front. You need to park in front of the hotel because there are not enough parking spaces in the back. However you need to have a key to open a small gate in front of each parking space. These get lost often and it takes them ages to find the right key. Please do yourself a favour and book another hotel.

Let's start with the positives, which are only a few, though. The room is pretty nice. You don't even need a beachfront room to have a beautiful view out of your window. Even the side rooms provide panoramic views of the sloping hillside and of course the beautiful sea. What is also good, is that the balconies are separated from each other (so you don't really interact with the neighbors) and there's a sun blind to shield off the sun from the room. Inside the room, there's probably just about enough space, although it could be slightly bigger. The transformer bed is super, though - with the extendable parts ideal for small children. Food selection in the restaurant (at least for breakfast and dinner) was pretty Ok, even with some local dishes. However, there're some big problems with the service - please consider these as 'negatives' below: Parking - obviously too small for the amount of visitors coming by cars. Judging by the other comments and reviews, management are clearly aware of the problem, but appears not to care about it, leaving the problem to the visitors to deal themselves. Looking for a parking space nearby is also a headache, because it's all apartments around, and of course there're visitors, too. It all results in the fact, that once a spot is found, people tend to keep the car there during their whole stay - instead of driving around the beautiful countryside. Dinner - every evening, there's a huge line winding down the staircase to the restaurant. With the dinner starting at 7, people start to line up as early as 6:30, and the queue remains there during almost the whole time... Also the buffet has no separations or sections' divisions, so once you come for food you don't really know in what part of the (huge) line you should sneak in for the food that you like to take. Again, it's obvious that the management acknowledges the problem, but doesn't do anything to solve it - we were literally told "you don't need to start at the beginning, just squeeze in between the people". But it's impolite and against our personal values. In our opinion, it could be improved by starting dinner at least from 6 pm - to stretch the flow of guests and let the early birds leave first. Otherwise, it's a nightmare experience, so we don't recommend booking half board in this hotel. And there's no coffee machine there - not at all! Just pots with black coffee and milk - first time we see such thing in a 4-star hotel. Not for the restaurant, but about the bar: we were quite shocked when the barmen used tap water for a cocktail that we ordered... Staff - We found some of them quite unfriendly, however there were some nice and smiling people, too. Lifts - only 2 working lifts for a tall building with many visitors, which results in chaos during the peak times. Swimming pool - very small, only fits children, but not suitable for adults. Also not nice that people are allowed to smoke there - especially if you consider it's mainly children there who hav