Dubai The Palm Jumeirah 5-star Hotels

Great hotel as usual. I book this to my couple friend visiting first time Dubai since I have a good experiences with this Sofitel I recommend it to everyone and I book to any of my guest in UAE as top choice. Breakfast generously alot of varieties optional choices. The room I book is big and nice with palm view. Only the issue the weather is too hot in the beach and we cannot stay too much either also in the pool. I request for some suprise gift for the birthday gentleman and the Sofitel staff did there best to impress the gentleman as always. They do beyond there limit and it's make me amaze and the guest who stay that they feel welcome always. Great job Team Sofitel Dubai the palm. Till next time.. Jeffrey Bernadas :)

Best place we have ever book. We went with our family. The staff showed great hospitality, calm, friendly as well as proactive. Their best part was the pool you can dive in at anytime of the day you want to. We even hit the SPA, there the therapist for massage was really good and it's a recommendation from my side. We will plan again to visit with our friends and families.

My husband and I had a great time during our honeymoon staying at Atlantis. We enjoyed using all the amenities such as beach, pools, and the waterpark. All staff was extremely friendly and accommodating, especially when our flight was not until late at night. We were able to get a 2 hr late check out for free, store our bags, and continue using beach/ waterpark for the remainder of the day. Highly recommend

Luxury hotel in the Palm. Rooms very clean, spacious. Lobby with bar serving also fast food and any kind of drink. Splendid swimming pool very large. Sea food restaurant with menu very rich of several varieties of food, wines and spirits. Barber shop inside which does also nail service. High level hotel. Really enjoyable.

Very well located and pleasant hotel. Very polite staff, both in the parking lot and in the restaurant and pool. However, a very negative episode occurred with us. My wife's Tiffany necklace simply disappeared from the room, and the hotel was not responsible for what happened. He did nothing to recant. We were extremely disappointed, and for this reason we do not recommend this Hotel.

I had some difficulty with the check in, booked luxe sea view room thinking of the pool view as shown in the website then they gave me a room which was totally different , can’t see any pool view , spoke with somebody in the phone from the room as I was not happy of the room , then a lady , named Freya spoke who was very rude and very poor customer service who was not trying to help in any way , I was not happy then went to the reception to speak about it , there was a receptionist named Anjali , who was very lovely , who sort out my room problem and gave me a new room as advertised and I was very happy . Because of receptionist Anjali ,who was brilliant, had great customer service made my day and saved my experience in the hotel . I am giving all these 5 star just for Anjali, who was star of my visit to the hotel , otherwise will have given 0 star for the customer service provided by the in-house room manager Freya , who was rude and zero customer service , donor try to help in anyway . The place is really good mainly for parties , young people . I love the place , vibes.

The hotel was absolutely gorgeous… very royal themed. The location is great on the Palm. The pool and beach area is very big. However, there are way too many kids for a hotel like this. Definitely not for a chill couple getaway :) it was a bit pricey as well but worth it.

It has excellent beach access. However, the location is a bit far from the City Center

The check-in experience is poor. If the overall score is considered, it would be unqualified. It would be about 2 points. But the hotel's facilities and decoration are very good, so the price is so high. But the transportation is very inconvenient. The twin family room booked is large. The single-bed room we were given when we checked in was small in size. We were told that the room we booked was not available. My friend and I went to breakfast. The hotel staff led us to a table. We just sit down and suddenly, a waiter rushed to us and shouted rudely”this table is reserved!” My friend and I were astonished, did not know what happened. Then he made us leave and left us scared. Luckly a nice young lady noticed us, and came to ask what happened and then led us to another table. We asked the young lady- why breakfast table was reserved? We've never heard of it~~ She didn't reply directly. But even though the table was reserved indeed, the waiter could have tell us calmly, we would understand without any doubt. No need to shout out of malice. We went to the restaurant for breakfast. The waiter took us to a table and sat down. As soon as we were seated, a male waiter rushed out and said very savagely that this table was reserved and forced us to leave our seats. My friends and I were stunned and stood there dumbfounded without knowing what was going on. Fortunately, a young waitress saw us and asked us to sit down at another table. We asked: Do you also have table reservations for breakfast? The waiter didn't answer directly. But even if the table was actually reserved, the waiter could have said it nicely and there was no need to be so malicious. This is a hotel with terrible service and the room rates are so expensive it's not worth it. Will never come again. Personal lessons for your reference

The hotel was right smacked in the area of The Palm, loved the fact that it was connected to a mega mall as well – Nakheel Mall, making dining and shopping highly accessible. The rooms were beautiful and incredibly clean, certainly matched the St.Regis hallmark standard. Service was however, a little letdown, I've to call twice, 20mins in between, to ask for more toiletries, either they moved real slow or perhaps it's an area they can work on.