Guest User
March 7, 2024
The room was booked on the 3rd and the payment was completed. Ctrip and the hotel did not communicate clearly. I arrived at the hotel at around 1 am that day and then refused to check in, saying that I had not paid. Then after I showed the deduction information and room reservation information, I was still not allowed to check in and asked for a deposit of 1,000 dirhams. I only received a 0.01 text message when I checked out. I asked the front desk a few more questions and the front desk looked very impatient. Now I am told that it will take 7-14 days for the 1000 dirhams to be refunded. The room rate for one night is 1800+, which is really a bad experience. Then I will go to Iraq on the way and come back to stay in a few days (the room has been reserved). I am not allowed to leave my luggage in the hotel. The service is indeed not as good as other hotels.
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