Guest User
July 27, 2024
I just want to ask, what is the difference between a superior room and a standard room? Why did we book a superior room, but the floor was worse and the room was worse! There were also bugs, so we changed it after communicating with the hotel. We booked two rooms in total, one superior room and one family room, but the room type we stayed in was the same. The key is that the family room cost more than 2,000 yuan a night, but it was said to be on the first floor, but it was actually -1. There was a restaurant outside the window, and the curtains could not be opened, which was very noisy. The shower in the bathroom could not be hung up, it was broken. There was no coffee machine either. The exhaust fan in the bathroom was broken and could not be opened. The door lock was broken and could not be locked. Later, I contacted the front desk to repair it. I just want to ask Ctrip, why did the expensive room type I booked give me such a bad one? The difference in the difference! The price is different, but the experience is the same as the standard room, which is too bad! Absolutely bad review!!! Then the hotel is also very bad. A family of three was given two pillows. I called to ask for one more, and they told us that there were no extra pillows. It was too funny. Do you want to spend more than 2,000 yuan to experience 0-point service? Find Ctrip to book now
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