Fuguo Hotel

The front desk staff Xiao Ren has a very good service attitude. The room is fully equipped, comfortable, warm, sanitary, clean and tidy, with plenty of air conditioning and hot water in winter. fine. I will definitely come next time

Good environment, thoughtful and enthusiastic service, Xiao Wang at the front desk patiently answered questions and provided warm service. I will choose this hotel again next time

The hotel has convenient parking and a good location. The service in the guest rooms and restaurants is very enthusiastic. The hotel facilities are complete. The rooms are also equipped with humidifiers, air conditioning and hot water.

We traveled with one adult and two children to Lanzhou, Wuwei, Zhangye, Jiayuguan and Dunhuang. This was the only hotel that asked me to pay for breakfast. Other hotels gave me an extra meal voucher, but this hotel said it only included meals for two people and the extra person had to pay. They said breakfast for children was 30 yuan per person, but I had two underage children with me. There was no humanized service at all. I ordered takeaway on the evening of the 8th. The delivery man put the takeaway at the front desk, right under the staff's nose. The staff turned a blind eye and didn't let the robot deliver the food to me for nearly 20 minutes. I called the front desk many times but no one answered. Later I went downstairs to pick up the takeaway. The two staff members said that their hotel switchboard was often out of service and would not ring. This hotel does not have the service level of a star hotel at all. I must give a bad review.