Guest User
June 15, 2025
The hotel has no rainy day check in procedures. Rather than allowing me to off load my few items under cover to avoid the pouring rain, security insists on you driving around to find an open bay then sending a wet trolley bucket to load my items in and then walking them through the rain. Once yourself and your luggage is completely drenched there are signs peppered around the public areas warning of the floors being slippery when wet. Absolutely bizarre. Steep narrow staircase to enter your unit. This is not a resort for the elderly or anyone with mobility concerns. However, once I was over my initial disappointment, my unit was newly refurbished and comfortable. The new restaurant on the promenade the Surf Riders is fabulous with welcoming staff and lovely views.