Tingshuojiudian
April 17, 2022
As a senior Ctrip user, make an objective and fair review
Service: bad review! When I place an order on Ctrip, I need to pay a deposit when I arrive at the store. This is normal and understandable. I took out my card and asked the front desk to swipe the pre-authorization. I was told that the deposit can only be refunded 3 days after the pre-sale left the store. 3 days is 3 days, and then the card was handed to the front desk. She said that I couldn't swipe the pre-authorization, and asked me to pay WeChat. I said to swipe the card directly. They said that the pre-authorization and the card could not be used. look. They said that I was afraid that the linen and towels would be stolen, so I was free to check in at the end, but asked me to leave the store and wait for the room to be checked at the front desk. According to their request, I checked out at the front desk and waited for them to check slowly!
Second: After drinking the free mineral water in the room at night, call the front office and ask for 2 bottles of water. The front desk said to pay for it. I said it doesn’t matter. After all, Ctrip’s 4-star hotel is mainly for making money, so paying for water should be Yes, I would have made the front office unhappy. I took the initiative to pay for the water delivery in the room, so as not to embarrass the room service staff at night.
Hygiene: The public areas are hygienic, and the carpets in the rooms should be planned for sanitation. They are dirty.
Room configuration: The room area is about 28 square meters, the decoration can reach the 4-star standard, the sound insulation is poor, a bit noisy, shampoo, shower gel are in large bottles and cans, no conditioner and body lotion. It is especially emphasized that the 4-diamond hotel does not have a shaver set, so what about shaving?
Breakfast: Breakfast is rich in products. It is recommended not to fry too many eggs at one time. It will be cold when you eat it. Drinks should be added in time.
Overall evaluation: overall poor service awareness, omissions in management training, poor experience, not recommended, will not come again.
Original TextTranslation provided by Google