Guest User
February 6, 2025
10/10 service from Lauren! I cannot thank Lauren enough for her incredible kindness and support during my stay at the Premier Inn Edinburgh City Centre (Princes Street). I unexpectedly found myself in an emergency situation feeling unwell, and she went above and beyond to help me. Her care, professionalism, and genuine concern made such a difference, and I felt truly looked after. Throughout my entire stay, Lauren continued to check in and ensure we were okay and happy. Her warmth and dedication to excellent service were evident in everything she did. It’s rare to come across someone so passionate about their role, and she is a true asset to this hotel. Because of Lauren, I would highly recommend this Premier Inn to anyone visiting Edinburgh. She made what could have been a difficult experience so much easier, and I will always be grateful for her help. Thank you, Lauren – you are amazing!