Guest User
January 1, 2025
We had the WORST experience at Apart Bernard. Stayed for 3 nights, and while the manager Derek was polite, what happened at checkout was absolutely unacceptable. Our checkout was on Dec 31 at 10:00 AM. Because the apartment had only 2 washrooms and there was a queue, we left the room at 10:15 and went to the common kitchen area to fix our bags. That’s when a cleaning lady barged in, shouted at us to leave, and even said “you sh**” to us! She was unbelievably disrespectful, and Derek, you were there on premise and didn’t do anything to stop her. Is this how you treat your customers? Delaying checkout by 15 minutes doesn’t justify such disgusting behavior. We are beyond disappointed, and this interaction completely ruined our year-end day. Derek, even though you were nice, you should NEVER allow staff to abuse your guests like this. We were about to give 5 stars despite some inconvenience with the shared bathrooms. But after this unpleasant experience, we will not recommend this place to anyone. Edinburgh is a stunning city, and we will revisit, but we will never choose this place again. Absolutely unacceptable experience.