Top 5-Star Hotels in Edinburgh

The front desk staff was very welcoming after our late checking. He took us and showed us the room all by himself. Very nice guy. And yeh we got room upgraded. The room was spacious, clean, very luxurious, bed was super good, pillow good, and the Aarn brand for shampoo and body lotion was amazing. Also the boss speaker inside the room was fantastic. On the other hand the room were very dark. The fan in the rest room was loud. There was no room phone surprisingly. And in the late night it gets bit loud. Can hear people talking outside. Other than that we had a very homely feeling. The room was the in the other side of the building, so there was no view.

Apartment was very spacious and clean. Our bed was okay although the pillows could be better. We had a great time preparing our dinners here because many cooking tools are provided. There are two washing tablets for our three-night stay so we did have to get our own at a Sainsbury’s nearby since we did have more clothes to wash. The washer worked fine but the dryer somehow didn’t. We tried to use it three times but the clothes were still wet in the end. We had to hang dry our clothes in the closet after spinning them at a higher RPM, which was fine because they got all dry by the next morning. There’s also an app for the hotel that you can download where you can request services from the front desk, which I thought was a nice touch. Staff was generally friendly and the location of the apartment was close to several restaurants and a grocery store, and it’s not too far from the train station. I’d definitely consider staying here if I ever visit Edinburgh again.

The room is very artistic in style. Although the price is a bit expensive, the service is really good. When checking in, they will try their best to meet all your room requirements!

I booked a hotel to see Edinburgh Castle, but the room was on the E floor, which was very short. The streetlight pole happened to be in front of the window. Although I could face the castle, the view was very poor. The facilities are old and the faucets are splashing everywhere. Moreover, there are very few sockets, the heating is useless, and the wind blows coldly. The winter in Edinburgh is unbearable.

The hotel is in a great location, at the intersection of Victoria Street. It is very convenient to go to famous attractions such as the castle, the National Museum, the National Gallery, Prince Street, and the Royal Mile. The service is good. It was midnight when I arrived at the hotel on the first day. I woke up the next morning and found a trash can outside the room window. After all, I had to stay for four days, so I asked to change rooms. The front desk patiently showed me three rooms and said that he hoped I would be happy here. In the end, I changed from the 2nd floor to the 4th floor, and the view was also good. It's a pity that I didn't ask the name of the staff. The room was good except for the low water pressure and small water flow in the washbasin. There are few varieties of breakfast. Cold dishes and yogurt bread are self-service, and hot food is ordered. I tried the entire menu for four days, and the products are pretty good.

Great location for our trip to celebrate Hogmanay. You can’t get a better location for the festivities for the Princess street party. Traveling with a baby, they already had the cot in the room before we had arrived which was great. The staff were super kind and attentive at concierge and reception. Breakfast had a good selection if you a hot Scottish breakfast. Only downside was the parking which was a 5 min drive away ( we weren’t packing light!) Overall, solid experience

Looked for somewhere near to the Playhouse and I could not have made a better choice, it is very central for shopping centre and eateries. The hotel is beautiful, staff are so helpful. Room was massive with lots of nice toiletries, there was also an espresso machine and complimentary soft drinks in the fridge (didn’t realise till later). They have thought of everything, but hey it is a 5 star hotel. Would highly recommend if you want a treat 😊

Great location, very nice building, with wonderfully appointed common areas (esp liked the library). Friendly and attentive service and tasty food (recommend the afternoon tea). The rooms are well decorated, spacious and bright. BUT there is a lot of noise, primarily from internal sources. So insulation really should be improved. Everything is audible from the hallway and the pipes make a lot of noise when shower/bathroom is used in neighbouring rooms. This is not what I would expect from this level of hotel.

This is not a 5 star hotel! I have to be honest, I have stayed in many 5 star hotels across Asia and to come to Scotland I had hoped for better. I booked this hotel for two nights with my daughter who is in her 20’s. Check in was swift and the twin room we were allocated was basic and not very big. Our room overlooked the Usher Hall and Castle. Breakfast the first morning was very disappointing. There is no buffet breakfast, only al a carte. You were to choose a starter eg. Porridge, overnight oats and then a main: full cooked breakfast, pancakes with bacon. However, all the food came together, which meant that if we’d eaten the yogurt first, the main courses would have been cold. I complained to two different servers and neither of them offered so much as an apology. To use the One Spa, you have to have booked a spa room or pay extra…definitely not worth it. This should be included for all rooms. Don’t book this hotel, there are many better hotels in Edinburgh for the same if not less money.

Check in at the front desk. Since we arrived in the morning, we thought we couldn't check in yet. Unexpectedly, we were given a room, which was pretty good. However, what happened later affected our good reviews. The room card I was given couldn't be opened. I went back to the front desk to set it up, and when I went back to the room, the door was open, but it turned out that it was not the room type I booked. I booked a room with a king-size bed and a sofa bed, but I was given a room with only a king-size bed. So I went back to the front desk... The front desk said that the system of Ctrip and their hotel was different, so they couldn't be sure that I booked a room with a sofa bed. I showed them the confirmation letter again and asked them to find the manager for me. Let us use the current room first. So we went out to play and planned to come back later. At night, there was still no room, and the manager asked me to show the confirmation letter again. Then he said that the sanitation was still being cleaned, and it was expected to be more than an hour before I could get the room, and he would call the current room. As a result, after more than an hour, I was finally given the room I wanted. Hahaha, it was quite a hassle.