Guest User
September 18, 2024
Spent one night at Radisson. Found one dead and one live bed bugs crawling on my bed at 11pm when we're just about to sleep. Requested to switch rooms, front desk girl gave us new room key, didnt bother to come into the room look at the bugs until I insisted. She did apologize. New room didnt have any obvious signs of bugs but end up we couldnt sleep due to our worries. We showered from head to toe 3 times within 12 hrs cos we're grossed out by the bed bugs. New room's TV didnt work at all. Bathtub leaking left with big puddles of water on the floor. During check out, i requested to have the manager call me, never heard from anyone. I understand bed bugs are transported from guests and I cannot fully blame the hotel but I do expect to hear from the management. This just shows me how poor the hotel operation (quality control) and management is. Will not go back.