HSM Reina del Mar

A lovely clean hotel, room is clean, food is lovely and pool area you can always get a sunbed. Staff are lovely and help you with any queries, would come back again. Close to the beach yes it’s a little walk uphill back but totally worth it. Lots of choice in restaurant

We knew it was a 3 star (although TUI claimed it was a 3 star plus almost a 4 star it’s not). We were half board. Location wise it is 300m from the beach which is very nice . But what they don’t mention is that it’s a steep uphill walk along narrow streets. There is a good supermarket if you walk father up Eroski and a good bakers beside it. It’s 10 minutes drive from Palma airport just get a taxi don’t bother with the transfer services which were charging 3 times more. Good ice cream place rey de helado on way to the beach. One big note - the resort is hugely popular with German’s . Arenal is full of German bars, restaurants, techno clubs , bratwurst vendors and German beer gardens). The arenal area does not feel Spanish at all even the street vendors speak first in German. This is not an understatement the area is catered mainly for Germans and Dutch. It’s still a good resort to chill and enjoy but it’s worth mentioning. Good Points on Hotel: It’s clean. Rooms are cleaned every day and the areas downstairs and Pool are spotless. Pool although not that big is nice and lifeguard is friendly and it has a tiny toddlers pool. Food is adequate there was a notable breakfast that was nice (but often things like croissants didn’t appear at all) and a dinner but the rest we stayed with pasta. There was a lot of niche foods - pigs knuckles were on 3 of the nights we were there. No special service doing crepes or anything like that. Shower was OK Bad on hotel Room was small but we had a family room so they in effect plunked a small bed beside the double. That’s logical but meant that there was only tiny walking space on one side of the bed. It was cramped in fact I kept on slamming my head against the wardrobe getting out. No utilities in room no fridge, no mini bar, no kettle , no hair dryers, no safe . We did ask could not hire anything for room at all. Bar was OK but pricey a lot of drinks far cheaper in the beach bars and restaurants. Was also very surprised they didn’t at least supply water for Dinner you had to pay for bottles. Staff were good but scant in number . Most of the time there was only one person on bar who did coffees/drinks and sandwiches. As they were so busy they were highly efficient but very blunt. I do not blame them as they had no time. Apart from the lifeguard who was friendly and lot of the staff seemed to be very stressed. There was no real events staged by the hotel apart from a DJ but it was not popular, So yes the hotel is OK . In hindsight I would recommend it more to clubbers and a younger demographic who use the hotel as a base to explore Mallorca.

The Hotel was very clean and the staff were very friendly. The room were very nice and clean the food was very nice 👌 can’t fault them at all . My go back one day but more places to go yet.we all had a lovely time together there not a lot of bars on the beach there more shops than bars.

The hotel was great, could not do enough for us. The room was cleaned every day and was spotless. The food was great, we could always find something to eat. The location was great, maybe not suitable if you have mobility problems as to get to the beach it is up quite a hill but this was no problem for us.

Enjoyed our time there, staff very friendly and helpful. Hotel lovely and clean. Rooms were very good. Would recommend. Plenty of choice for food catered for everyone. Would have liked tea and coffee to be available with the evening meal

Pro: Comfortable beds. Everyday cleaning. Close to the beach. Ok: food is nothing special and you can't expect better at this price. Prices in the hotel bar are ok, the same like in the neighborhood. Cons: Beach is wide and shallow , but we didn't like the sand. There is a lot nicer beaches. Neighborhood can seems scary, old buildings, but it is very safe. Tips: There is a Eroski supermarket around the corner. Three streets up and you will find nice domestic cafe Formentera and also bar across the street. If you like going out in the evening, I recommend Bier express bar. We rented a car and S'Arenal is very well connected. On Thursdays there is a weekly market. Don't miss it. Book the room directly from hotel website, it is cheaper and you will receive some perks like better position of the room, welcome drink etc. We were on 7th of the floor. There are two lifts and works fast.