Cardedeu

I'm not sure why this hotel got so many bad reviews back in the past, but to me it was one of the best hotels in El Salvador. First off, the location. It's on a south facing side of the lake. It's important because that means the rooms have a view of the lake and you can also see both sunrise and sunset right from your room. The rooms are very well thought through. Private, quiet, comfortable bed, large mirror, everything is working. But rooms is only a small part. They have everything you need to enjoy the water. All kinds of rentals (kayaks, paddle boards, jet), place to swim and to sun batch. Also, they have a restaurant and plenty Instagram grade photo spots. Yes, I can see them hosting events but they have enough capacity to absorb a lot of visitors without them running into each other.

I would like to bring to your attention our recent experience at Cardedeu Hotel. My husband and I have been coming to the location for years now and, we consider ourselves to be regular guests. We got engaged, and almost planned our wedding there. Every single time we’ve come all of your staff have been extremely friendly and welcoming. Especially Alejandra she’s always helped us through our stays. However our experience today wasn’t as pleasant, my husband and I came down to the restaurant for breakfast around 9:30ish and we waited for about 20 minutes to talk to a waitress. All the staff were having breakfast and they did not bother to come and hand us a menu, In fact we had to get up and ask for one. And the server told us the they would come serve us when they finished eating. They even had taken all the seats with shade and left us with the worse spots which were under the sun and getting bitten by ants. When at the moment of check out the receptionist informed us that breakfast was from 0700-1100am. I completely understand the cultural differences or if it even has anything to do with it. But we believe it was unprofessional, we never had to experience anything like this at any other hotels. When we finished eating, a dog walked up to our table and started licking the plates where we ate, and the staff did not do anything about the incident. We believe a stray dog licking the plates where your guest eat is beyond unsanitary and dangerous for the health of your guest. We enjoy the hotel and this is the first time we’ve ever had to make a complain hope you take note of this matter and solve some of the issues.

I visited Cardedeu last week, hotel is nice. Unfortunately, the lunch/dinner menu is very limited and did not offer options for kids which made it difficult as I was traveling with small children. Most staff were very helpful and attentive. One receptionist did give me a hard time about ordering the golf cart to go up to the restaurant to order food for my kids, we ended calling from our cellphone to order the golf cart ourselves. Would not recommend if you are traveling with small children/toddlers.

My husband booked a room but the hotel cancelled the reservation. He was charged anyway and the hotel REFUSED to refund the charge. Very upset with their business practices! Be very careful when making a reservation online with this company!

We stayed December 27-29 at the Cardedeu hotel. We had one of the swim up rooms which had the most beautiful view of the lake. Our room had a comfortable king size bed, nice bathroom and was very clean. There was two restaurants on site - both very good with lots of options. The staff were all very friendly. The weather was beautiful (hot 30° c in the daytime however would go down to about 17°c in the evening)

Absolutely fantastic views of the lake from my room! And from the hotel restaurant. Room was clean, AC worked well and the WiFi was serviceable. Hotel and bar staff were friendly and attentive. If I’m every back at Lake Coatepeque, this is where I’m staying.