470suzyw
September 26, 2022
ABSOLUTELY avoid!!!! We booked a room for our friends who were staying with us for 1 night as our hotel only had 1 night available and we needed a second night. This place is a nightmare. The grounds look nice but it’s deceiving as they had no electricity and didn’t bother telling us. They were rude and told us basically that “tough sh*t” that it is not their responsibility. They didn’t even attempt to give reasonable customer service. They told us the electricity has just gone out, meanwhile their reviews from months ago complaint of no electricity. Be wary if you book them, as you might end up with a room with no electricity that is paid for and possibly no other option in El Paredon as other accommodations book up very quickly if it is a weekend. We ended up booking elsewhere for our friends. But what a huge inconvenience since they were already there. Hotel is rundown but the nonexistent customer service and rude attitude are the worst part of it. I’ve never had such a rude interaction in Guatemala.