Hotel Llop Gris

The hotel was a mixed bag. Reception was efficient but not friendly - good for the French & Spanish guests perhaps but not for the limited no of English people staying there. Room was functional but small, with one very small window overlooking roof tops so very dark, few sockets, no where to sit apart from the bed, only 2 English channels on the tv, BBC world news and CNN news. Bathroom was clean and plenty of fresh towels. Separate toilet also clean and good supply of loo rolls. Breakfast was one of the worst we have encountered on our 30+ skiing holidays. Cereals (all 3 of them very sweet - husband is diabetic). Small selection of sweet pastries. “Hot” options such as “bacon” rock hard fried eggs and bits of prepared omelette in lukewarm warm containers. No freshly made omelettes, poached eggs etc (or none that we were aware of) Ran out of orange juice more than one morning at 8:30 (breakfast allegedly runs till 10:30). Staff more interested in making tables over to evening tables at 8:30am than helping hotel guests. Coffee machine was just awful. After 3 days of trying, we didn’t bother for the rest of our holiday. Evening meal was very good most nights. Choice of 3 starters, 3 mains and 3 deserts (one of which was always ice cream). Tried to ask if we could have something other than the 3 mains one night when we didn’t fancy the main courses but no one could understand enough English to assist us. We had previously seen other guests having beefsteak & chips. On the evening, the restaurant was open until 10:30pm but again on arriving at 8:30pm many of the tables were already made up for breakfast so nowhere to sit! The bar was a lovely place. The barman from Argentina was the most friendly member of staff we met all week. Proximity to the slopes was great. Out of the boot room, put the skis on and a quick 2 minute glide to the gondola. El Tarter as a resort is very quiet. Not even a supermarket to be found. We actually enjoyed our week here - the skiing is very good, plenty of slopes from the top of the gondola over towards Soldeu and Grau Roig. It’s a shame the hotel isn’t more interested in the British clientele that Crystal bring here. We chose this place cos their website says the Dad built the hotel and the daughters run it, so we thought it was a better bet than some faceless chain. But we felt second class in comparison to the French and Spanish guests. We might well come back to Andorra but unfortunately won’t come to this hotel.

When we first arrived El Tarter we were all initially disappointed as the resort looked a bit like a building site and our room rather basic. However, the hotel grew on us. - Ski lift location: 9/10 (great location but icy step to climb up/down before flight of 20 none icy steps) - Breakfast 10/10. - Dinner 8/10 (great that it is waiter service, not obvious water is chargeable at 3 euros per bottle. Would have liked a cheese option for dessert) - bar area 8/10 (only 1 staff so service is slow when busy and not all drinks in menu available. Need more seating for when it’s busy. - room 8/10 basic but served purpose. Robe & slippers nice. - Spa 7/10 (looks beautiful but was included in price when we booked. Since been revamped & is now chargeable with kids allowed in 12-18h so you need to go outside these hours if you want peace and quiet). Crystal Ski tried initially not to refund us but paid us only £100 which doesn’t cover the cost. Sauna & steam room not hot enough for us as max was 70 degrees. Too small a pool to have kids jumping in when you have paid to relax. - clientele: primarily Spanish, English, French. Unfortunately there were 2 Spanish couples with 4 screechy young kids that drove everyone insane in the bar area 1 night for over an hour. At dinner some tables (us included) left & came back later to eat in peace. Credit to the hotel, after many complaints they withdrew their dinner access & they only had breakfast access. We never saw them in the bar again! Conclusion: We would return to this hotel but would prefer if it was adult only as some kids were allowed to run around the restaurant playing hide & seek.

Family run. Good value room only or half board, including pool, sauna and jacuzzi. Extremely helpful and friendly. Book direct if you can. Various types of rooms. Lots of thought in decorations, furnishings and information. Ask for help about kids clubs, childcare and other kids activities.

A lovely warm welcome by the staff at the hotel Our room is ok, it has a hairdryer, hand soap, shampoo, shower gel, cottton wool buds and cotton wool pads, tissues, tv, tea and coffee making facilities and a kettle. We also have a pool/gym towel slippers and a robe. Heated Ski lockers are on lower floor of the hotel, they were included in our price held 2 x boots and skis The room was warm, and worked well. We had a small balcony There is a gym with a few bits of equipments, a spa, a sauna, jacuzzi and a pool. I think the pool is probably about 10 metres long. What’s fun???? And interesting and definitely worth knowing is that in the side of the pool below the waterline are two windows- these windows are seen through a local bar -Nemos! So make sure you look good 😀😂💕👍 Book exchange in bar, when we were there there were very few English books The crystal reps are good fun And are really keen to help in any way they are really helpful and just great The hotel is directly next door to the ski hire shop so that is really helpful It is ski in/ ski out, either the 4 man chairlift if you can ski, or walk down to the gondola to go up to the nursery slopes if you are new to skiing We ended up at the gondola one evening in soldeu by mistake 🤦🏼‍♀️, so we took it back up and got blue runs back down to el tarter The bar has good variety of drinks available The food was great, breakfast was buffet style, typical foods available. Dinner in the evening was waiter served, choices of 3 items-starter, main and pudding. We bought a bottle of wine and is was saved and labelled for us each evening The water was extra - not free on the table I think the children could choose off a children’s menu forte evening meal We had an early flight The hotel gave us a packed breakfast consisting of water, fruit, roll and crisps Slopes Wide, well looked after, not too busy, even with beautiful weather and no snow, the resort staff worked really hard to ensure there was good snow coverage Lift pass - we had lunch included, you can get the list of participating restaurants from your rep- again another area the crystal ski reps were very helpful with We had lunch at fun foods - burger, fries, drink - tasty and filling, you can also have salad which was lovely, we also had lunch at LLAC de CUBIL restaurant just by the TSF4 ENRADORT lift We ordered chicken and tomato This came out as a sandwich with 1/2 a French stick and fries that were cut across the potato plus a can of Coke We couldn’t eat it all Very nice and they had little sachets of salt! Aspen bar in Soldeu Good prices for beer and Guinness, nice atmosphere NEMOS This is just around the corner from Llop Gris hotel Happy hour 5-7 Tuesday to Sunday You can see the pool from llop gris hotel Good fun Great atmosphere Toulouse airport Water fountain if you have a refillable bottle is opposite gate 33 down by the toilet entrance

Just back from a weeks skiing. Location could not be better for Chairlift or Gondola. We were able to ski back to just opposite the door every day Service from all the staff was fantastic and the food a very high quality with a good choice every night. The bar area is a great place to relax and the pool very good if slightly cool when you first get in. The ski lockers are lovely and warm so boots nice and dry. All in all a great place to stay. Try the Le Clos bar just round corner, its also well worth it.