Guest User
April 4, 2025
A disappointing stay experience. Both the hygiene and service quality need to be improved. It is really difficult to match its high price! Looking back on the whole journey, the most regrettable decision is to book this hotel.
In terms of facilities, the electric switch design in the room is quite inconvenient. Once the main switch beside the bed is turned off, the whole room will fall into darkness. When getting up at night, you can only rely on the weak light of the mobile phone flashlight to find the location of the switch. What is even more unpleasant is that there are several places where the electric curtains cannot be completely closed.
Speaking of the environment, the elevator design of the hotel is also quite unreasonable. You need to take it to the 2nd floor and then walk down the stairs. This undoubtedly adds great inconvenience to the elderly, who have to climb the stairs with great effort.
As for the service, although the overall attitude is still enthusiastic, the excessive enthusiasm sometimes makes people feel a little bored. When we arrived at the store, the housekeeper greeted us warmly at the door and sent us to the room, but the attitude when checking out seemed quite perfunctory. We had already driven away, and the housekeeper sent a WeChat message saying that he could help take the luggage downstairs. If you really have this intention, why don't you take the initiative to ask for it at the first time? The service at the front desk was also mediocre.
The dining experience was even worse, especially the breakfast. We stayed in the Scenic Hot Spring House, which cost more than 900 yuan, but we had to share breakfast with guests in ordinary rooms (68 yuan per person). Such quality is really unacceptable.
As a high-end brand of Emeishan Hotel, the performance of this Emeishan Scenic Hot Spring House is really disappointing. In comparison, after having dinner at the Emeishan Hengbang Le Méridien Hotel next door, we felt that both the overall environment and the dining experience were particularly outstanding, and the price was more affordable. I really don't understand why the Emeishan Scenic Hot Spring House charges such a high fee?
Don't always ask us to give high scores and write good reviews, the software and hardware are poor!
Original TextTranslation provided by Google