SpringHill Suites Enid

Under brand new management so things are getting back to Marriott standards and it shows! Wonderful Bar that is separate from the hotel. The new GM goes above and beyond to meet all the needs of hotel guests. Front desk is very friendly and helpful! Any hiccup that is found is quickly addressed. 3 big banquet rooms for any event possible. Did I mention the amazing bar? HIGHLY recommend!

I took my daughter and 2 of her friends to spend the night before taking their ACT early the next morning. The entire floor of our room was soaked and one of the beds was dirty with mold, so Marriott moved us to a downgraded room where 1 of the girls had to sleep on the floor and another one on the couch. Only 1 person, in our party of 4, was able to sleep well. When I went to report the condition of our room, there was a lady standing behind me, in line, who was also very unhappy. Both of us had stayed at this motel many times, but this time we both noticed disrepair in many places. In addition, breakfast was served late, and the girls did not get a good breakfast before the test either. It took over 20 minutes, after the stated time, for breakfast preparation to be complete. Management never called me and gave me a measly 250 points for our awful experience. I will not stay here again!

I rarely write reviews, but I feel like I need to on this one. First, I'll start with the positives: The inside lobby and breakfast area were clean and modern. The staff were friendly, although we didn't deal with them very much over our the four nights we were there. They did always welcome us upon entering the hotel. The lounge was a great option if you want to relax and have a drink. We stopped by one of the four nights we were there. The breakfast was fine as well. Now, for the negatives. We stay at Marriott hotels 99% of the time. This property by far has the most issues of any we've stayed at. It definitely doesn't live up to Marriott standards. My husband is not very picky about hotels, but he definitely commented about the condition of this one. The hotel grounds outside were FILTHY! There are cigarette butts everywhere. I took a walk around the building and property one morning and they are all over the sidewalks, parking lot, flower beds, grass, etc. There was also garbage in the parking lot, in the flower beds, and sidewalks. I actually ended up picking up garbage as it had been there at least a few days. Weeds and overgrowth filled all the flowerbeds. There was also a dirty sock sitting in a flower bed/edge of sidewalk that remained there the entire time we were there. The sidewalks are covered in bird poop. It appears that the outside is an after thought and very to little maintenance has been done. We wanted to sit on the outside front patio one night, but again, trash, cigarette butts, and bird poop were everywhere. The couch cushions were also very dirty. The entire outside could definitely stand to be power washed. Our room was mostly clean. However, there were several wall corners covered in dirt, which I wiped off with Clorox wipes. Also, there was a large piece of paint peeling from the ceiling in our shower. The soap and shampoo bottles that are normally attached to the shower wall had fallen off and were placed in the soap dish that was also barely attached to the wall. One of the towel holders was also barely attached to the wall, so we didn't dare use it. In addition, the window shade had an almost perfectly cut 5-6 inch square cut out of it. It was obvious someone had cut it. I really hope they can improve this property as we do prefer to stay at Marriott locations and we will be returning in the near future with a group of family members for a graduation.

My mother stayed at this location last night. When she woke up this am, she was covered in bites and welts. Went down to the front desk where she was treated extremely poorly by a woman named Janelle and by the GM who basically told her she was lying and laughed at her. This hotel USED to be a nice place. Not anymore! With the old GM, she would have at least offered a resolution, the 2 employees (housekeeping supervisor and the GM) didn’t do nothing for my mom except make her feel incredibly uncomfortable and upset. I’m pissed!

My wife and I decided to go antiquing in Enid. We booked the Springhouse Suites on Marriot.com. The app does not work well. And it take an hour to book usually due to server issues on the hotels side. So we arrive at the hotel checked in and dropped off our luggage and went to eat. We were tired and went to bed and as older people we have to get up though out the night but at home and most hotels we don’t have an issue with noisy doors. In room 129 the door need publication on the sliding barn door style. It screamed metal on metal scraping. . That woke most if asleep. This happen three times during the night so we were exhausted in the morning. I couldn’t get back to sleep after the third time . So I decided to work only to find that we could not get a printed receipt. The next morning both of us ha issues with the shower head. Could adjust because it was installed well over 6 or 7 feet above my reach. I Finally work at the desk the chair was broken and every moment would cause squeaking.. The normal noise above a room is ok just as long as someone is not jumping on the The bathroom door and the chair were awful. No excuse at all since housing keeping had to know that they were messed up. The paint was also peeling I. The bathroom.

Pool was out. Hot water was out. Toilet backed up. And I felt bad for the kid working the front desk. He was kind but seemed to not be fully trained. Manager was out of town at a concert and said she wouldn't fix anything tonight. Not sure if they cancelled/refunded my card since they couldn't provide any documentation. This place was the worst experience not only from the facilities but also the customer service. Asked for the owner to be contacted and was told they were not allowed to. Went to the Hilton instead and will not be back to a Marriot facility.