L'Albereta Relais & Chateaux

Great

Absolutely THE worst Relais Chateaux I have ever stayed at and we stayed at over 15 of them. The hotel is old, unkempt, stale, and clearly has not been updated in years. The service matches by being rude at worst and dishonest at best. We stayed one night at the hotel. Checked in at 6pm. The room was like a sauna and we were told it should cool down soon as the AC was started only a few hours ago. By 8pm, it was still very hot and we asked the front desk for help. We were first told the hotel if fully booked so they can’t move us and they can’t give us a fan for “security reasons”. We were asked to check again after dinner and they expect the room to cool down by then. We headed to their pizza restaurant and after a disappointing meal came back to the room to find it not cooling at all. Went again to front desk and this time the attendant- Kumar- told us briskly he can’t do anything about it. He claimed he can’t call an AC technician at this late hour and has no other rooms to move us to. He kep cutting us every time we tried to explain how hot the room was and it was unacceptable to expect us to stay in a room with no AC and 80F when we paid $900 for the night, Kumar was rude, extremely disrespectful and belligerent. Only after we threatened to sleep in their lobby and insisted he call the hotel director, did he do so. We asked to speak with the director and were told he cannot speak to us at this last hour!! We were moved to another room which was much cooler but with just as dilapidated bathroom. Amazing how the room suddenly became available after the constant lying that they are fully booked. In the morning, we asked to meet with the director and were told he’s in a meeting offsite for all day. The only person available to speak with was an assistant front desk manager. When we mentioned that we had clearly communicated last night that we need to speak with the director, it’s unacceptable that he’s not available. We were the told he would call us in an hour. Of course, no one called. Making it rather clear why the whole experience was so terrible- it’s come from top down. When the hotel director does not care about the customer experience, of course, no one else will. This hotel needs to be delisted from Relias C and Smiths. They absolutely don’t care about service, quality or standards that a luxury hotel should have.

I stayed at the L’Alberta location twice. First time was lovely. This year I stayed for 3 nights alone. It was during a renovation which I was unaware of. Bc of the renovation I was unable to have treatments, which was my purpose. On my 2nd day, I removed my new custom made diamond hoop earring durning the night and placed it on my bedside table. Just one earring bc of comfort. In the morning I went to breakfast and left it on the bedside table. When I returned from breakfast my room was clean and the earring was gone. This was theft not an accident. I was frustrated and disappointed. The earring was placed in the middle of the bedside table. Not near the edge. I forgot to put it back in my ear before breakfast. I reported this to the front desk. I departed without any spa treatments and one earring in my ear. This should never happen at this kind of resort which prides itself on comfort and home away from home. I did not receive a follow up email or message from the hotel. They did not apologize or accommodate in any capacity. (I did not ask for anything.) There is no excuse for theft under any circumstances. Be careful. I am still upset and in disbelief.

Love the hotel, the spa and staff Just needs a decent chef . Dinner was nothing like it appeared in translation on the menu and very small portions The new 8 course tasting menu next day was a disaster . Lamb was one of the chewiest pieces of meat for ages Think even breakfast is poor , as for the pric3 of the hotel I think a basic cooked breakfast should be provided and a glass of franciacorta to start the day would be a nice touch .

Not a good experience. Managers were rude, basic services over priced, and far below the standard of other R&C hotels we have stayed in.