Guest User
November 27, 2024
Disappointing Experience at Gokulam Park Hotel, Kaloor I stayed at Gokulam Park Hotel, Kaloor, with my wife and faced a terrible experience. The bathroom in our room was clogged, and the smell was unbearable. I informed the reception at midnight, but their response was highly disappointing—they said they would repair it at that time, which was unacceptable. Instead of addressing the issue promptly, they initially refused to change our room. After a heated argument, they reluctantly gave us a room with twin beds, claiming no other rooms were available. However, when I mentioned escalating the issue on social media, they suddenly found a room with a king bed. This kind of service and handling of guests' concerns is unprofessional and unacceptable for a reputed hotel. I hope the management takes steps to improve their customer service and room maintenance.