North Seven

Service Quality: Staff are frequently praised for their warm hospitality, friendliness, and willingness to assist guests throughout their stay. The hotel offers excellent service, ensuring a comfortable experience for both business and leisure travelers.

Our experience was very bad , on 29/12/24 Me ,husband & 2child, didn't book the room in advance , we went and check the room directly, the receptionist lady arranged a staff and he has shown a room 4800+tax including breakfast, it was a suit room , we have checked the room @ 10.30Am, really liked the room and requested to receptionist pls keep it ready for us, she said no problem pls come back at 12pm and we came back there at 11.45Am . Paid Rs5000 & checked in , and the balance will pay upon checkout. I was shocked when we entered the room , it's not a suit room and a doubleroom only , immediately informed to that staff ,pls allow us to cancel this room .. My husband explained to him , he told just wait .. after few minutes he came and told us ... it's a mistake happened by another staff.. no problem ... I can arrange another suit room with less price ,pls see . We said ok and went to the second floor.. time 12.40pm ... they have shown us another suit room without a dining table.. @Rs6350 inclusive all, My husband said ok because we all are very tired.. after 10 mnts, we have checked in the room ... ...after sometime ordered food. Immediately, we came to know the bedroom key is not in the lock. Suddenly, he called room service, they said they would give now.. after 30 minutes, my husband called them again, not picking up, and he called to reception, not picking after 15 minutes, calling to housekeeping, not answered.. then calling to receptionist .. she said.. Sir will call you back within 2 minutes... but we were waiting for 15 minutes ... no one has called us back. time 2.10.pm. My husband went down to the receptionist... he have asked them.. Why u people are not replying ... no Sir ,I am trying to call the receptionist lady said... many excuses... then he requested, need to meet Hotel manager, one lady came to him and self introduced I am the manager... husband requested for the bed room key.. she said to him , "Sir, no one asked us this key so far.... this key is not with us .. It's with an accountant ... why are you asking.. husband said .. different customers, different needs , and why u want to know my requirements.. husband told her, "Madam, what u ask me?" i have paid ... until tomorrow at 11 am, this room is mine, and the room key is with your accountant... It's not fair .. same time the manager has called to GM(Operation Manager)Mr.Thomas.. same time explained him everything to their staff but knowingly, they can't support us because all are their staff.. The above points are discussed with the operation manager... ,keep on arguing that for the key with accountant,giving unwanted excuses,as well as giving more pressure to convince. .. after many arguments Operation Manager said to my husband no more explanation, if you want , pls leave the room... we all said , "Happy to leave room. "... Gm has said we have to pay some payments...We said ok , the receptionist called and informed us that we need to

Very Bad Experience, GM(OM) & a Lady manager don't know about interacting with guests... i have stayed many hotels around the world... but this is the worst experience in my life . it has affected our trip also .... really disappointed...need to say more, but here is no space..