Spa Hotels in Exeter

I work in tourism and consequently I’ve visited the Leonardo, Exeter on numerous occasions this year. The staff at the hotel have always been helpful, pleasant and engaging with my guests and Ready to work with me in order to ensure that people have the best possible experience. On My most recent visit, a guest left their mobile phone at the hotel, Geraldine from reception went way above and beyond to ensure that the mobile phone was sent on to be reunited with the guest as soon as possible, and with no fuss. I am very thankful to her for her assistance. All members of staff that I’ve met at the hotel over the past season are worthy of praise, but, unfortunately, I don’t know the names of many, including the very efficient housekeeping team, however, I’m going to list the names of the following from reception and food and beverage, all have whom have helped me tremendously in recent months: Reception - Carly, Geraldine, Sophia, Chloe, Geraldine F&B - Karen & Lymer My thanks to you all!

I stayed here many times. This time with my partner for a last minute weekend off. As usual, this staff at Exeter City Centre provides the best service (although they are covering all areas from reception to bar and food) nothing is too much trouble. A lovely chef came out to bring the food as everyone was super busy and the dinner was exceptionally good, once again shows how service is not notch here. We had breakfast of course, what is a stay in a Premier Inn if you don't get a full English best breakfast? Room was spotless and clean and because we splurged on a Premier plus this time we had extra amenities like organic chocolates and tea and a fancy coffee machine, made the whole room look even better. All in all this team working here are professional, hard working and super friendly.

I reviewed this hotel in December 2011, you can find it in the history. First things first. I am not a nit picking whinge screaming for the manager at the slightest issue. Far from it. But it really pains me to write this due to my stay. I work abroad now and a colleague and me were needed to be in Exeter and from 11 years ago thought of this hotel as ideal. How wrong can I have been and how deteriorated this place has become. Checkin ＞ Ok but staff obviously frustrated about the running around children and the noise, they were clearly embarrassed. 2 were kicking a football around the reception. Some mothers nearby didn't seem to even care. Room ＞ not at all good, worn out carpet, windows didn't open but for about 3 centimetres so it was very warm. Of course the AC was not working and i was told it was being looked into. Also no hangers in the cupboards at all took an hour after asking for some to arrive. Reception / Bar ＞ very odd indeed, 2 same dressed gentlemen always looked you up and down when walking through. You are also on video, they kept talking on their walkitalki devices when they weren't smoking outside!!!!! Look at my pictures, whats going on in this place? Public area / corridors ＞ not nice. Food and glasses left outside rooms 24 hours, some rooms seem to have a drum and bass convention going on. Oh and the smell of those vape things was awful. Maybe thats why we had to evacuate at 0100 in the morning with a fire alarm. I heard the fire guys discussion on it being from someone vaping. Security ＞ For who? OK there was the 2 strange videoing guys in the bar area, but my keycard stopped working 4 times in 7 days. You just go the reception and they say ”ah yes it happens, whats the room number” THAT IS ALL! I had a written note in my room one evening saying sorry to come in to the room but I left my HDMI connector in the room! Parking ＞ now its ridiculously expensive on what used to be included. Utter rip off. Its a ANPR system so beware. What i couldn't understand was that looking out of my widow there were 2 or 3 cars sometimes at night with people sleeping overnight in them. I checked the status on gov. website all no MOT or tax. Whats going on here? Overall a massive disappointment from 11 years ago and feel very sorry for the staff, they know whats going here and it shows in their manner Check out ＞ at last! But then i find 50 pounds of ”laundry” on my room, I asked to be removed. One night was over 200 pounds ”oh its just due to the system” Yeh right. Conclusion ＞ you are being taken for a ride here and I will take this with Accor the parent company. A shabby dirty hotel with a company with 2.2 billion in revenue and 10.7 billion in assets. An utter disgrace. I am requesting a massive / total refund. Thanks again to the staff, its obvious you are trying to make the best of an awful situation. Avoid. Sorry

Being used to the likes of other budget hotel chains when on business trips I was looking forward to my stay however feel let down given the prestigious reputation of the Mercure brand. The hotel building itself is beautiful and the room was modern in decor, however unfortunately the building fabric had not been modernised leading to an uncomfortable night. The room was very warm with a single window that only opened slightly and no air conditioning/fan provided. Even on a cold September night the room was uncomfortably warm into the early hours. My room was positioned opposite what seemed to be the kitchen/some sort of generator/heater which kicked in at 6am in the morning waking me up as the window had to remain open to keep the room cool. The range of breakfast was good (cooked breakfast, pastries, cereals, continental), but sadly the quality was quite poor. Despite being the first person at 8am on a Sunday the food was cold overall and the sausages and bacon were very tough and leathery. The staff on every interaction were helpful and polite, especially the receptionist when checking in. Overall a disappointing stay and sadly not the first poor experience at an Accor hotel.

Because I went to school here seven years ago, this is the hotel closest to the train station. I came out and it didn’t take two minutes to walk. This time I came back for honeymoon. Because it’s close to the station, it’s convenient to go anywhere. The rooms are normal and soundproofed. The breakfast is too good. My daughter-in-law likes coffee. Costa’s special breakfast is better than holiday inn, but the room is not as good as the holiday inn in London. Next time I come to Ai Village, I will stay here again. Recommend BTW The second one is the Chinese restaurant we used to eat. The third one next is my student dormitory, not far from the hotel, and finally put a photo of my alma mater to miss cu next time.

This was my first visit here after being recommended by work colleagues. The hotel has a strange set out with rooms in different blocks, more like a motel. Unfortunately my room(room 3) had a lot of noise from the adjoining rooms which kept me awake during the night. The food in the restaurant was excellent, no complaints with friendly staff behind the bar. Plenty of parking which seemed secure. Good location right beside the bypass on the way down to Cornwall.

I was very impressed by this hotel. It has a good location if you travel by car or rail. Even though it overlooks a major road intersection there was no noise in the bedroom. The bed room was quite large and the air conditioning was very effective and quiet. The staff were very friendly, efficient and helpful. It was very clean throughout. The dining area is quite small and there were warnings of some delays in getting a table. I didn’t have any problem when I staid the night after August Bank Holiday.