I stayed at this hotel because my fiancé is in the hospital and I live an hour away. When I checked in I gave a credit card for a 5 night reservation from Monday-Friday. Thursday I extended my reservation until Sunday and provided a second credit card for Friday and Saturday night. Saturday the housekeeper knocked on my door in the morning and asked me if I was checking out. I told her not until tomorrow (Sunday). A few minutes later my room phone rang and a man at the front desk asked me if I was checking out. I told him I was checking out tomorrow but I just found out I might need to extend my stay until Monday. Things were complicated with my fiancé being in the hospital so I wasn’t sure exactly how long I needed to stay. He told me he would just extend my stay until Monday and we could sort out the payments during check out. Sunday night at 9:30 PM while I was trying to sleep, the room phone rang. It was a different man at the front desk asking me about my credit card. I told him what the man said the day before. Then Monday at 9 AM the hotel phone rang and I was woken up by it and asked again about payment. I explained the entire situation again. He told me the man last night did not tell him he spoke with me. Then he told me there wasn’t a credit card on file at all. I told him I provided two cards. Then he said ,”Oh, I was looking at the wrong room. I see your cards now.” Then at check out I told the man (whom I spoke with that morning) again the entire story. He laughed. I told him I was annoyed and extremely disappointed about the entire situation. He laughed again. I didn’t have an issue with the room itself, but due to the constant bothering of calls and knocks on my door, their confusion with what I was telling them, no breakfast offered in the lobby, and the fact that I was laughed at, I am not sure I will stay here at this location again. Also I was charged a daily fee of $13.41 that I was not advised of during check in or at check out. This is just something I saw on my print out (I wasn’t even given a receipt I had to request one). This charge is shown as a “Falls Church Hotel Tax.” I have never heard of this, and I am upset I wasn’t advised of this prior to check in. No one at any point apologized for any of my inconveniences either.
Excellent
99 Reviews