Family Hotels in Tongren

"The hotel's facilities are top-notch, truly impressive. There are four elevators for guest rooms and two more for the restaurant. Parking is extremely convenient. We were upgraded to a larger room for free. From the floor-to-ceiling window, there was a vibrant, picturesque scene of daily life unfolding, with a railway, a kindergarten, and more – it was beautiful! The breakfast was excellent, with a wide variety of choices available. But what really stood out was the service. As soon as we entered the hotel, the female security guard greeted us warmly and even recommended a good car wash nearby. The female greeter, in particular, was exceptional. Both times we needed to move our luggage, she insisted on helping us take it to our room. When she heard we drink a lot of water, she immediately offered to bring more to our room. The room attendant apologized for a supposed delay in bringing something, which wasn't even the case. I really regret not getting that greeter's employee ID. The male staff were also very helpful, proactively coming to our room to assist with the air conditioning. The front desk service was equally friendly and pleasant. This is a government-designated hotel that is willing to go the extra mile, without any pretension. They attract guests not just with their excellent facilities, but also with their outstanding service. They truly deserve a big thumbs up!"

"The room was very clean, and the sanitation was excellent. The service was very warm and welcoming. I came here for a trip and had a great time. The Grand Canyon is beautiful, and the food was delicious. I'll definitely come back to Tongren next time. It was a very enjoyable trip and great value for money."

"This five-diamond hotel, listed on Ctrip's hotel ranking and one of the top hotels in Tongren, turned out to be incredibly disappointing! First, let's talk about the positives: the overall environment was indeed good. We stayed in the garden view building, and it offered great photo opportunities outside. The room facilities and equipment were fine, and there was plenty of hot water. However, there were just too many downsides! 1. When we booked, our first choice was a twin room. Since only the Suzhou-style garden twin room was available that day, we booked it. Upon arriving in Tongren, we took a taxi following the navigation, only to find a long flight of stairs at the hotel entrance with no bellhop in sight. It was hot, and we had two suitcases. I went up to call for help, and there was only one person at the front desk who said I had to wait. It was a peak season during a short holiday, so why weren't enough staff arranged? Did it seem like the occupancy rate was very low?! Okay, after struggling to carry our two suitcases up, suddenly there were two people at the front desk... Then the front desk staff started scanning our IDs. It turned out our Suzhou-style garden room was in a different area (Hilton Garden Inn)! Why wasn't this marked on the Ctrip homepage??? If it had been, I wouldn't have gone to the wrong place!! Upon arriving at the Hilton Garden Inn, they scanned our IDs again. Do we really need to scan them twice? 2. Consequently, the takeout we ordered in advance was delivered to the Fengqi front desk. They said they would send it to the Garden Inn. After waiting for over half an hour with no delivery, I called again to inquire. They said there was no one at the front desk, so I had to go down and get it myself. When I got there, I saw three people at the front desk. So, this is what 'no one at the front desk' means?? They then claimed the two other staff members had just returned. Yes, I must have such 'good' luck? 3. The booking included breakfast, Hanfu experience, and a boat tour discount, but none of this was mentioned during check-in. I had to ask about everything. Where was your service? 4. The handheld shower in the room was broken. Don't your engineering staff conduct regular room inspections? Is the MOD duty manager too idle? As a resort-style hotel with clear peak and off-peak seasons, are you just playing around by not conducting room inspections and repairs during the off-peak season? Does Hilton know that one of its mid-range hotels offers this kind of service? The first impression I got in Tongren was extremely bad! It ruined my entire mood for the trip! I am truly speechless!!!"

"This hotel is super close to the train station. As soon as you exit, just look to your right and you'll see the big, clear 'Yinfeng Hotel' sign. It's literally a one or two-minute walk – so convenient! The soundproofing on the windows is great, so it's pretty quiet. Inside, the hotel is really well-decorated, the hot water pressure is excellent, and the bathroom facilities are quite high-end, with fully smart toilets and curtains. The bedding is clean and comfortable. The front desk staff were also very helpful. We left our luggage at the front desk when we went to visit Fanjing Mountain and stayed here again when we came back. The price is also very reasonable. I highly recommend it to anyone visiting Fanjing Mountain!"

"The hotel facilities are brand new and fully automated, with a smart toilet, electric curtains, and a huge 68-inch TV. It's incredibly clean and the environment is excellent. The lobby has a book bar where you can read, drink coffee, practice calligraphy, and there's complimentary tea. They also offer a free laundry room and a gym. Breakfast is really good, featuring local specialty noodles, and the 'shaozi' (a type of topping/sauce) is delicious. The service is exceptional; even the cleaning staff are very friendly to guests, making you feel right at home. I'll definitely stay here again next time I'm in Tongren."

"The hotel facilities are quite comprehensive, with a breakfast restaurant, laundry room, and underground parking. The hot water supply is also excellent. It was very convenient to bring my family here to hike Fanjingshan. The front desk staff helped us purchase tickets, and their service was very attentive. The family room was also lovely."

"Facilities: Very well-equipped! Staff are very enthusiastic. Cleanliness: Tidy and clean. Environment: Located inside Zhongnanmen Ancient City, it's the only guesthouse within the ancient city walls. Service: Fantastic! 👍 They turned on the AC for us in advance, so it was nice and warm as soon as we entered."

"The location is very good and it is convenient to find the way. Parking is also convenient, a large free parking area, and there are many convenience stores and restaurants and snacks around. It is also close to the People's Hospital and Health Vocational College. The room is clean and tidy, basically disposable items, peace of mind, facilities are very new, the boss is also enthusiastic, live very comfortable, super recommended!"

"This hotel left a deep impression on me. The service was truly touching. Special praise to Liu Qiongfang at the front desk; she was my dedicated service manager during my stay. She was always there for me, responding promptly to any needs I had. The hotel's location in the bustling city center is very convenient, about a 10-minute drive from the high-speed rail station and close to Zhongbanmen Ancient Town. The rooms were comfortable, the price was good value, and the environment was clean and tidy. I've become a regular customer and highly recommend it."

"Absolutely loved the enormous bathtub in the room – it was big enough for three kids! The room layout was also very well-designed. The Doumi Wild Vegetable Hot Pot downstairs was incredibly delicious; it wasn't spicy, which was perfect for the children, and we just couldn't get enough of it. There's also a lamb noodle shop, a convenience store, and a coffee shop downstairs, making everything super convenient. This is definitely the hotel I'll book again next time I'm in Tongren."