Riad Laaroussa

The experience we had at another Riad set very, very high expectations, so read this with that in mind :) I've worked and stayed in luxury hotels around the world, and if you're looking for a stunning hotel, with pleasant service this would be a top choice. However overall we were looking for more of an intimate experience. Staff were very nice; they were young, friendly, kind and caring. Travelling with my mother however, it felt very uncomfortable when I was asked 'how my wife was doing?!', this summed up the disconnection between the hotel and the experience. A beautiful hotel but short of a 4/5 star experience. It is one of the most stunning Riads you will stay at. The restaurant serves great food, and the views are amazing - if you can handle the three floors of steep steps. Overall, you won't be disappointed but it felt like when we stayed there was no manager for those extra touches you expect when paying this much.

A fabulously restored Riad in the medina. One of a few with a pool. Has quite a design vibe to it. You won’t go far wrong staying there. Our room (Green Suite) was amazing though slightly blighted by tourists peering through the windows as it’s on the found floor overlooking the garden/central courtyard. Breakfast was OK but a bit samey, with the “fresh fruit” consisting of a meagre few pieces of apple and melon. Think thy could do better bearing in mind all the wonderful fruit available in the medina. Dinner was reasonable quality and we took advantage of eating in for 3 nights rather than venturing out at night. Again menu fairly limited but this is in common with other restaurants generally in Morocco. Alcohol is served which is rarer than I had imagined. We did have a couple of service issues. I did find it odd that having booked a table for dinner on our first night and spa treatments months before arriving, the manager asked me to move the times of both for reasons that weren’t explained. They did honour the bookings in the end but I was left feeling like I was the one at fault! Then when we wanted to book dinner more spontaneously for the other 2 nights we were greeted with sucking of lips….need to check with the chef etc. We agreed on one night to eat at 6.30 to assist the kitchen but restaurant was quiet. All a bit odd. So if you want to eat in book at the time of room reservation and reconfirm nearer the time!

OUTSTANDING!!!! To a person the staff were exceptional-- personable, helpful, humorous, anticipating what we might need from shade to a mint tea. The finest staff I have met at any accommodation I've stayed at; they clearly want to make every traveler feel welcome. Rooms are spacious and unique. There are many smaller common areas to relax in hidden throughout the Riad. The rooftop is a fabulous place to relax, enjoy breakfast, an afternoon lemonade and dinner as the sun sets. The Hamman was excellent. I cannot imagine a better place to stay while in Fez.

We stayed 3 nights in the Terrace suite. These were the final days of a 6 week holiday and we picked the perfect location to chill out prior to making our way home. The room is very stylish which a super comfy bed and plenty of space to stretch out. The staff were lovely from the minute we were picked up by the porter all the way until we checked out and were helped back to our car. There is a very calm, serine atmosphere throughout the Riad with a particular highlight being met by Paul the turtle during check-in and the locally made embroidered slippers which have become our #1 memento of our time is Fes. We particularly appreciated their ecologic approach to consumables in the room (no plastic or disposable containers) and their preference for a one time tip at check-out if you chose that gets shared out between all the staff. They also happily booked a Medina tour, city car tour and airport transfer for us.

Amazing place with a great service. Lovely decorations, any kind of details all over the place. big and well decorated rooms with comfortable beds. I loved the place