Maradiva Villas Resort and Spa

We chose this 5-star resort for our once-in-a-lifetime honeymoon, expecting a truly memorable and seamless experience. Unfortunately, due to poor service and serious communication issues within the staff, three days of our precious trip were tainted by frustration and stress. Here's a detailed breakdown of the issues we encountered: 1. Poor communication at the restaurant We placed our order with a staff member, but another came by asking the exact same question. After we told them we had already ordered, no food arrived for a long time. We had to approach a different staff member to follow up. Eventually, a completely different drink—one we didn’t order—was brought to us. We didn’t want to make a fuss, so we just drank it. 2. Lack of follow-up on the private dinner We were told we would receive the menu in advance for our private dinner. However, even by 9 PM the night before, we hadn’t received any information and had to reach out ourselves to place the order. 3. Inadequate housekeeping Our room was not cleaned properly throughout our entire stay. The welcome drink leftovers from check-in were still in the room when we checked out. Leftover food wasn’t cleaned up either, and we were only given two toilet paper rolls at check-in, which were never refilled. 4. Last-minute cancellation of BBQ dinner with no notice On our second day, we had booked an outdoor BBQ dinner. Since there was no dress code for outdoor dining, we arrived in comfortable shorts—only to be told the BBQ was canceled due to rain and we had to go back and change for indoor dining. No prior notice or alternative arrangements were given. In the end, we had to dine at the same restaurant as the first night. 5. Butler service was unresponsive and unhelpful On our last day, we asked our butler via WhatsApp for a breakdown of our credit usage. He said he would provide it the next day but never did. Even when we messaged about our checkout time, the message was read but ignored. We ended up dragging our luggage ourselves to the reception without buggy service, which caused us to miss our scheduled pickup for an activity. This is simply unacceptable for a so-called 5-star resort. 6. Misleading and confusing credit policy We booked a half-board package and were told we had a daily credit of 3,600 MUR. Naturally, we assumed that standard menu items were included, and the credit applied to add-ons only. However, we were later informed that the 3,600 MUR included the base menu as well—despite the fact that the menu had no prices listed. To make things worse, we had asked our butler about this policy the day before, but he failed to relay any clarification to the front desk. The internal communication here is extremely poor. Other issues we experienced: A cockroach in the room Waiting over 20 minutes between each course at dinner—each meal took at least 1.5 hours Staff seemed inexperienced, often getting orders wrong Food quality was inconsistent (the same dish tasted different on

This was the most perfect stay. The quality was very high with regards to everything. The villas are very generously sized with beautifully maintained plunge pools, enormous infinity pool looking out over the sea and not too crowded at this time of year so we felt we had privacy. We were a big group and they catered to us very well. The staff were very friendly and seemed very keen to make our stay enjoyable. The beach was well maintained and felt very private. I feel very lucky to have stayed here thank you!

A very pleasant surprise. The villas are wonderful and very smart located inside the resort. Because everything was renovated a couple of years ago it all looks great. The restaurants, lobby area and the bar are very nice and provide a very relaxing atmosphere. The food is good, except for fruits and vegetables which are not very tasty (all import). The beach experience is great, with a very beautiful water and sandy beach with sunbeds located 10-15 m apart. The staff is more friendly than in other hotels on the island (mauritius people are not very friendly by default). Oliver was a great host on the beach and Minta a great concierge during our stay. The overall experience is great, the hotel provides you 2 times cleaning per day, complimentary treats on the beach and in the room and a very diverse mini bar. It is a hotel in which we can return anytime with great pleasure.

Really great hotel. Shame we couldn’t have stayed for longer, but we enjoyed our time here nonetheless. Everything was immaculate from the grounds, to the villa, to the staff. If you’re looking for 5 star luxury on the west coast then I wouldn’t hesitate to recommend this place!