Me And All Hotel Flims, By Hyatt

Conveniently located near shopping centers, bus stops, and ski lifts, the accommodation provides easy access to amenities. Guests enjoy amazing rooms with high-tech amenities and consistently excellent, friendly service.

Stayed here for four nights. It has a great location right by the bubble lift out of Flims, so just don your ski boots and up the slopes you go. Cannot fault the location. The hotel is in a complex (the Stenna Centre) with shops and a large supermarket if you need anything. Parking was provided in a roomy underground car park at a reduced rate of CH20 per day (compared to CH32) Rooms, which are not particularly large, are darkly decorated which makes the room quite claustrophobic (we looked at a junior suite which was much better, size wise). They have bathrooms that would not be to everyone's taste - they are open to the room with glass partitioning so you can see someone in the shower/on the loo! Our room had a large patio/terrace area outside the room which (if on slope side) got the afternoon sun. Generally the sleep quality was good and the hotel quiet (but it was very empty the week we went). Appears to be understaffed – came back one day to find room not done at 3.15pm - they do say your room should be cleaned before 3.30pm but when a hotel is empty and you vacate at 0930, you expect it to be ready when you return. The one thing we found disappointing was the staff - when we arrived the Reception staff were very unwelcoming and abrupt; in fact we were told not to interrupt! This continued for the first three days; clearly there is an issue in this area and maybe that is because of the attitude/lack of example from senior management. That said on our last day the member of staff on reception was charming and friendly. Food wise, breakfast was average and the only hotel we have stayed in where staff from the Stenna Centre (the complex within which the hotel is situated) and maintenance staff in filthy overalls are eating their breakfast in the hotel restaurant as customers. Not a good aspect!