Homelink Firenze - De' Medici

Costumer service was the worst, trying to scam me to pay extra fees for late “arrival” even though I have done online check in two days prior to my arrival and they didn’t send me the room entry details on time and I had to chase them to send me the details. When refused to pay the extra fees that are not mentioned in the policy, the customer service told me that if I have any problem with my room they aren’t going to offer any assistance unless I pay the extra fees. The room has mold on the walls and there is no rubbish basket in the room and nor a mirror. It says private bathroom but it doesn’t mention in the description that it’s outside the room, in a corridor where there are other rooms so it’s not really private. There is no shower cabin and there is a small towel on the floor to block the water which certainly was not helping.

A very nice room just like the pictures provided! The host answer our requires swiftly and gave clear instructions for us getting into the room. But the location is a bit far from the main tourist spot. Located in the residential area, we need 30 mins to get there by bus or train.

Airbnb is close to the tram so it is easy to get to the city centre via tram, rooms and services are good, however, my parents had a bigger bathroom than the room I shared with my sibling but everything was clean and tidy, location wise, it is more like a regular house instead of a hotel so it is easy to walk past without a map like Google Maps. It kind of felt a bit more like a student house or one of the houses in Oxford.