Mh Florence Hotel & Spa

Guests appreciate the delicious breakfast, modern facilities, convenient location, and clean, comfortable rooms with city views. Some mention the easy access to public transport and the staff's maintenance of cleanliness.

The hotel staff could have been more attentive and polite during my stay. Only one lady in brunette was really attentive and informative to let us know the timing of the breakfast and swimming pool, cheers to her, the only thing that was great here. 1. In the afternoon, a middle-aged blonde lady and a thin on top middle-aged a is being blatantly disrespectful and rude during our check in process. Since we have 4 rooms in total and have already checked-in two rooms early in the morning under clean status, two rooms was informed to be clean in the afternoon. We returned and explained to the blonde lady words by words telling that we are now needing the remaining two rooms, she doesnt understand simple english to acknowledge the situation and are not proactive to assist at all. And the middle-aged man doesn't look at you in a friendly manner, gabbering in italian with the blonde lady while looking at us like rubbish. Which makes us arriving at conclusion that Asian looking people are not entitled to good (at least decent) services? 2. The room doesn't look as good as you see on the photos, not as clean and bright as it was. All we had was rooms that were dim, broken door locks and molded corners. 3. There's always the issue with mosquitoes for two nights which made it difficult to sleep comfortably. Bugs were all around and noticed some spiders webs are found in the shower area which should me cleaned more thoroughly. Hygiene is so poor, can be told with a molded aircon. 4. The bathroom towels had an unpleasant odor. 5. Breakfast was short in selections, even no butter to be provided during weekdays. 6. During the check out process, we were accused of two coke consumptions in room. We only bought coke in the supermarket ourselves, does it mean that the staff here haven't checked the room/mini bar thoroughly but found two empty bottles of coke and assumed we consumed their coke and asking us to pay extra? Overall, the hotel fell short of meeting my expectations for the price paid. I would recommend the management address these cleanliness and customer service concerns to improve the guest experience. To all Asian friends, don't humiliate your self by choosing this place. With this price point ($280 per night) but the level of services, everything is beyond ridiculous.

Great location, super clean and quiet despite next to the tram. Bright lovely room and bath. Happily stay here again!