Guest User
January 31, 2023
We wanted to book a room as a couple for New Year's Eve. When I called and asked about the room fee, I was told that it was 600 TL, so I made a reservation through a website. When we were leaving on the morning of our stay, the friend in charge wanted to withdraw 880 TL from my credit card. When I objected, he said that they should call and ask and stated that they charged the room fee in Euros. They called someone named Ece Hanım and after calling me on the phone and finding out the price, they took the payment for the room I reserved for 600 TL, based on the Euro exchange rate of that day, and they made such a calculation that Ece Hanım asked for the smallest fraction of the Euro exchange rate. 1- What's the point of getting paid to the point and comma based on the exchange rate on the date I made the payment, not the date I reserved? You already want a lot of money for a simple room overlooking the castle wall, isn't asking for even the fraction of it a different kind of greed? 2- When I call you, you quote the price in Turkish lira, but making a request in Euro exchange rate during the payment phase is a very disturbing and bad feeling. 3- I would also like to point out that this is a hotel that I definitely do not recommend and that does not deserve its price.
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