Hyatt Centric Hotels in Fort Lauderdale

This is the worst experience I have ever had when booking a hotel on Ctrip.com. Stay one night in Fort Lauderdale and board the cruise the next day. I didn't get a good rest at all that night. I was woken up by a knock on the door at around 1 a.m., and it became quiet after that. I thought someone might be having fun over the weekend and knocked on the wrong door. Half an hour later, I was frightened by the overwhelming knocks on the door. I felt that the hotel was on fire. I jumped up and opened the door while thinking about what to bring with me to escape... When I opened the door, I saw a man and a woman who claimed to be hotel security guards and wanted to check our passports. At about this time, The residents next door and across the door opened their doors and poked their heads in the door. During check-in, our passports have been shown to the counter and copied. Why do we need to check again in the middle of the night? We explained the situation, and the man called the intercom and talked to the hotel for a while, and then said it was okay. I asked what are you doing? He said it was a system problem that had nothing to do with him and left without saying sorry. She was so frightened that she lost all sleep. She went downstairs to the counter to ask what happened. It turned out that someone with the same name also checked in that day. Even so, the middle name was different and the order number was also different. She got the door password on her mobile phone. Fortunately our door was locked and she arrived at night; she could come in when we were out. The hotel was so arrogant and harassed in the middle of the night without even a word of apology. I will never visit this hotel again!