Prime Hotel

Stayed during renovation. First room given had bad paint fumes. Second room moved to still smelt bad of paint. Was told if we were given another room we would be down graded. Receptionist was not very nice or helpful. No towels or facecloths in the room. No soap or toiletries in the bathroom. Breakfast at 9am had been sitting for a long time and was not good. Looks to be a nice hotel when finished but seems poorly managed. Would not stay again. Better options.

Good breakfast, good service, good underground parking lot but bed smell in my room and too old.

I chose this hotel for a business trip because it advertised a hot breakfast and an on-site pub/restaurant, ideal for relaxing after long finance meetings without needing to go out. Unfortunately, the experience was disappointing from start to finish.Upon arrival, our room was extremely hot—close to 100°F. While that might be appreciated in the middle of a Fort McMurray winter, it was far too much for a 23°C day. We were moved to another room, supposedly an executive suite, which was still uncomfortably warm. My wife was told maintenance would come by, but no one ever showed up, leaving her waiting for hours.To make matters worse, the restaurant and bar were closed, forcing us to walk into town for dinner. Back in the room, even the alarm clock was set to the wrong time. The next morning, there was no sign of the promised hot breakfast—or any breakfast at all. The juice machine was broken, and the “to-go” breakfast offered by reception consisted of a yogurt, muffin, apple, and an expired bacon and cheese biscuit, which my wife, being Muslim, couldn’t eat. The apples provided were also rotten. The only tea options were peppermint or green tea—no regular breakfast tea or Earl Grey available.Service was equally disappointing. Lila at the front desk was dismissive and rude, spending over an hour on the phone instead of addressing our concerns. Overall, the experience was frustrating and far below expectations. I strongly recommend staying elsewhere—Stonebridge Suites, for example

Checked in very late after a flight. My first room had a very loud water drain above the bed that sounded like a water fall so I had to go down to change rooms. Second room was great despite the bedroom window lookin out to a hallway.

Building is being renovated so construction dust everywhere. Parkade incredibly small. Booked a king executive suite only to be told they over booked. How do you do that when it is reserved online days before. Staff was rude about the issue. Sink and toilet had stains.

My window looked onto a hallway. There is not nearly enough parking. The building is under renovation so brown bag breakfast, they didn’t even have any ketchup for the breakfast sandwich inside. The elevator was glitchy. My door lock got stuck most of the time. Had to shoulder ram the door open half the time.