Hotels in Downtown-Sundance Square, Fort Worth

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

The employees were very courteous and friendly. I was dismayed when I had to valet my car at a rate of $30/night, which I was not informed of prior to arrival. I felt I should mention so that others will know what to expect. The location is right at the convention center, which is approximately 3 miles via car ride from the Stockyards. The room was clean, as was the hotel. I felt completely safe staying there and was satisfied with my stay overall.

Sellers' show and buyers' show, everyone is welcome to find the difference

Good hotel. However, in this price range, I would have expected house keeping everyday. According to the front desk, they are coming only every second day. Not nice to come back after a busy day and see your room / bed not cleaned up. Feels a bit cheap. Would not stay here two night in a row again.

Very good location as downtown is concerned, very clean and stuff is very friendly . The only small issue is the pool was with music the whole night, not too loud but that was clearly heard from the room..

Nice hotel, ‘use other door’ sign was a bit misleading as there was no other entrance when we arrived in torrential downpour, soaked through. Great location amid restaurants, bars etc

Great clean place staff was friendly

The hotel is being renovated, and the soft furnishings of the rooms look very new. The sound insulation is relatively poor, and the crying of children and the voices of people in the corridor can be heard clearly. There will be a sudden sound of equipment running in the room, and I don't know what it is. affect sleep. The bathroom wasn't cleaned and there were hairs and whatnot. Across the street is the Water Garden, which is convenient for sightseeing. It is also close to the train station. Great location.

I had a fantastic stay at this hotel! The room was exceptionally clean, the location was perfect for exploring the city, and the restaurant downstairs served delicious food. Highly recommend!

Loved it. Was even able to have them schedule a food delivery which I appreciated! Michelle at the desk, 5 stars!