Guest User
February 1, 2025
I've stayed in a hotel of the same brand before and thought it was great, so I looked for one from the same chain. Unexpectedly, this time it was very bad. Most people in the hotel were on holiday (because of the Spring Festival), and there was no one at the counter when I entered the hotel. I waited for a while before a guy came out to greet me.
As soon as I entered the room, the cups were not washed, so I immediately asked the waiter to change them.
The next day when we went to have breakfast, they told us that there was no buffet breakfast. They insisted that they had mentioned it online and asked me to open the itinerary. I said I didn't book it through that company and I said I booked it on trip.com. I also showed him the booking information and he insisted that it showed free breakfast, not a buffet. It was really funny. He refused to admit his mistake and said that they didn't show it wrong. This is what no breakfast means, it’s free breakfast. There is no buffet but it is shown that the breakfast that costs extra is a buffet breakfast? Can I immediately create a buffet breakfast if I pay extra?
If there is no buffet, just show that there is none. It is not acknowledged if the online information is not updated.
When we got the room, the boy didn't tell us that there was no buffet breakfast provided. It turned out that there was only one breakfast per person.
If you had told us earlier that there would be no food, we would have made our own arrangements and gone out early to find a restaurant to eat at, as many restaurants were closed during the Chinese New Year.
The service attitude is very problematic, I will not stay again!
Original TextTranslation provided by Google