Comfort Inn Hotels in Fountain Hills

called two weeks in advance to amend my stay was told I couldn’t amend my stay or get a refund but was told it was fine to check in any time of my stay. I got there 1 day into my stay and was told my room was given away and I was to be charged a penalty and to be billed for a room a second time. Mind you my father had a heart attack which was explained to your manager rupa 2 weeks prior. I explained that a number of times to the general manager upon my arrival at the hotel but because it was not what he wanted to hear he told me it didn’t matter and he would not call her to confirm because he doesn’t care. all you care about is that I pay to rent the room for the same nights a second time. I asked they put in writing and was told they would not so I recorded it from my second phone would be happy to attach the recording. I called their corporate office and to the contrary they said the hotel Handled business wildly inappropriately because they too were on the call and recommended I file a complaint against you on Expedia and on Google because it was completely up to the general manager to make the right choice and give me my money back since you would not allow me to stay at the hotel. And thus the review. In addition to that I was told I’d have received better customer service from them if I booked not through Expedia or any type of booking site and rather through them directly. Even more I met a family in the lobby also wanting to speak to the gm because they checked in the night before and had no warm water that night well into the next night and wanted to check out. They called to confirm they were not going to stay the week the originally asked for and wanted to be build only for the two nights. Sunny the receptionist said they needed to talk to rupa who never called them and the gm showed little to no interest in helping anyone. Actually billed them for the whole week and was refusing a refund though they only stayed the 2 nights