Hotels near Frankfurt Cathedral, Frankfurt

Very good hotel, the location is relatively quiet, on the Main River, open the window to see the river, although close to the road, but the window is closed, the sound is particularly good, the hotel service is great, the early flight arrived, saw me with the child, especially early to give the room, the next day extra bed is also convenient, the room is still relatively large, It can be said that this price/performance ratio is not said. The bathroom in the room has a shower and a bathtub. It is very convenient for me with a baby.

Everything was perfect, but it was ruined by this gentleman. The reason was that we needed to store our luggage, but the hotel's front desk on duty in the morning did not allow us to store our luggage, because the only three large lockers that could store luggage were full. But their booking website said that they provide hotel storage services. We said that we have a lock and can lock three suitcases together and we are responsible for the safety of the suitcases. We hope to put the suitcases in the baggage room because it is a large room. We confirmed with him three times, and he always said ”no, you are not allowed/you can put it other places not here/the only option is the train station.” I went to the hotel manager to confirm whether we can store our luggage. She immediately said yes, you can store it directly at the front desk, and took out the luggage storage sticker and luggage collection receipt, that is, all the procedures are mature and standardized. So we have reason to suspect that this staff member is deliberately making things difficult for us, and even suspected of racial discrimination. The other staff members I met after checking in were very friendly, but this person completely destroyed the image of the hotel.

During the book fair, due to the surge in demand for rooms, the room rates also rose, reaching a high price of 1,500 yuan. Although I understand that this is the result of market supply and demand, the room conditions did not match the price, which was disappointing. The facilities inside the room were simple and the sanitary conditions were also worrying. In particular, the presence of bedbugs not only affected my sleep quality, but also caused me to have allergies due to insect bites, which undoubtedly cast a shadow on the book fair trip that should have been pleasant. Such an accommodation experience is in sharp contrast to the high price, which is unacceptable. I hope that the hotel can pay attention to and improve these problems to ensure that every guest can enjoy the comfort and safety that matches their price.

Nice bedroom. Big and spacious. There is a supermarket just across the hotel and everywhere is within walking distance including to old town. Will definitely stay again

It's OK, good location, high cost performance

1. Sometimes the hotel staffs are the nicest people in the world. And sometimes, they are the rudest at this place. I sent them 3 emails, but I never heard back from them. So I called them to make sure my requests were in the system. It took me few tries. One staff picked up, I never expect the staffs to be my friends, nor do I want them, however this person decided to have Korean drama brawl over the phone with me. Rude hotel staff(rhs): Guten morgen Atrium Hotel. Me: Guten morgen, I am sorry do you speak English? RHS: ...I am listening Me: Hi, I have a reservation from then to then. My name is so and so. I sent emails before but... RHS: Name Me: I'm sorry? RHS: I asked for your name. Your last name. Me: oh it's so and so. RHS: Wait, I saw your emails. Me: good, then can I... RHS: if you have written to us, why are you wasting my time again? Me: I'm sorry what? RHS: ugh (hangs up) Then he unhooks the phone, and I couldn't reach them for 6 hours. After that, even though the hotel was great, other staffs were fantastic, my experience with this hotel was all overshadowed. 2. Beware if you are staying in Frankfurt, near the Frankfurt am Hbf, the central station, is NOTORIOUS for being dangerous. This hotel happens to be just outside of the dangerous part of it, but it is close enough. If you are from major cities in US, Frankfurt is nothing, but it's something to consider. 3. Do not take the AC for the granted, I was foolish to think my Frankfurt hotel experience was gonna be transferable for the rest of my trip in Europe. Just because most Western Europe winter can be brutal, does not mean the summer is going to be easy to get by, and believe me, YOU WILL WANT THE AC.

The hotel location is near the train station. The hotel service is quite good. Breakfast is nice. The room facility is good. The only problem from hotel was the overcharge which Trip.com solved the problem very quickly and easily.

Well designed 4 star hotel. Public transportation is very close, safe and quite neighborhood

This is a 3-star hotel and we did not expect much from staying in this hotel. The location is excellent but it is really noisy with passing tram cars and trains all the time. Hotel lift was also not working during half of my stay. The hotel does provide breakfast which is a plus point.

I love everything about this hostel except the big guy was so rude. I don't know how to check in and made some mistakes, but the guy got angry and asked me to register again without any help. After few failed attempts, finally he help me to settle down. I wonder why at the 1dt place he didn't help instead of get angry. Very rude. The other reception was friendly