Thomas
October 9, 2023
Reception friendly. Checking out without any problems. The only complaint is the breakfast. The selection of food and drinks is perfect but there are 3 points that need to be improved a lot.
1. This is a general problem and an imposition in all hotels with the bread rolls they offer. Some are still cold from being frozen and hard as if they had been lying around for months. It is not possible to offer fresh bread rolls.
2. This time it was extremely noticeable in the hotel. Unfortunately the scrambled eggs and bacon were cold. For me it makes no sense to make masses of bacon and eggs at the start of breakfast time. When people come to breakfast at 8 a.m. (Sunday), the eggs have a skin on top and the bacon is cold.
3. I understand that it is difficult to get staff, but the staff in the breakfast room should have basic knowledge of the catering industry. It is not acceptable that you spread a slice of bread, get up to get another cup of coffee, go back to the table and find that the table has been cleared. Another example from the day before: staff reach between people across the table and clear away plates and empty cups.
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