Latest Reviews for Franklin Hotels

Best Western Franklin Town Center Hotel  Suites
4.2/589 Reviews
We arrived on a Thursday night & left Saturday morning. We walked into a freezing room, AC was set at 61. Then we had to ask for a shower curtain. The toilet was nasty, somebody had a blowout & they didn’t clean it! Then the hand towel rod was half out of the wall & the glass shelf was hanging down out of the wall. If you tried to set something on it, down it went to the floor. Also, the shower hose was busted & was spraying out of the side of the hose. Then breakfast- the bacon was soggy from water dripping on it. The gravy had a lot of water on the top from the condensation dripping on it. There was 1 biscuit remaining & it looked undercooked. I’m pretty laid back but these are items that are paid for with your room so I expected them to be up to standard. This was a handicap room on top of it, you’d think it would have been up to par! They need new management!

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