Spa Hotels in Franklin County

It is a self-catering hotel apartment. The room has a fully equipped kitchen, maybe everyone is cooking in the room, so the room is inevitably a bit of a taste, the window in the room can only open a seam, I think it would be easier to spread the taste if it can be opened. No one in the room during the stay, the towels can go to the front desk for exchange, the first floor has a laundry room, and the laundry is free. There is a larger food supermarket nearby. Hotel transportation is convenient, parking is free

In the fifteen+ years of traveling for work, this was one of my very top hotel experiences! The hotel itself is great, and then add to it the outstanding customer service from every single staff member. My king room on the 6th floor was clean, large and comfortable. The only thing missing would have been a microwave in room as I typically have most meals in my room for health, time and financial reasons. However, they had two microwaves that were accessible downstairs in the lobby. I woke up in the mornings without back pain, which always tells me the quality of the bed. The bathroom was large, clean and had a great shower (no tub) with a rain head as well as a handheld sprayer. I didn't use the coffee maker other than to heat water through it to make my own coffee. Here, a Keurig would have come in handy, but I checked in advance, so I brought my own. Noise. What noise? None!! It was incredibly quiet and made for a great night's sleep - that is once I could turn off the Showtime and Netflix that was offered on the TV. The 6th and 7th concierge floor came with a lounge that's on the first (lobby) level. They had real eggs (!) and real bacon (!!) in the mornings along with other options, evening Hors D'oeuvres that were ok, and they said desserts later at night but I never checked those out. The lounge was closed on the weekends, but they gave a coupon for the breakfast buffet at the restaurant. It's all these things that make for such a great stay! Even the elevators were fast and had clean carpet. The gym looked good but I never had time to try it. My meeting room: we had about 50 people. Banquet staff was wonderful and made everything easy. On the first day they were helping me set up my microphone and projector, and checked in on subsequent days to make sure all was going well. There were large groups next to us and though we could hear them a bit, it wasn't too disruptive and we felt well taken care of throughout the seminar. The room was large, clean and temperature was good. Best for last: I realized on day #3 and #4 that I wasn't congested at all. Typically, by then I have a bit of ”hotel congestion/allergies” from cleaning products, hotel air, etc., but I had absolutely no reaction to this hotel! So, whatever products they are using for cleaning and laundry are clean and also, fragrance free. No weird or strong smells. The staff!! From start to finish, they were exceptional! Big thank you to Joey and Tim who both went out of their way to accommodate. The others, though I don't have names, were also amazing. Thanks so much!

The hotel is definitely dated, could use some upgrades. It was fairly clean but not what I’d consider great. There were families and kids in the hall yelling and slamming doors until after 1am. Even with a noise machine it was very loud. Will not stay here again.

I never make complaint but because this was such a bad experience! One of the worst I've ever had! I've always heard that Hilton hotels were so nice. This hotel was so run down, examples: the letters and numbers are rewritten on with sharpie and what looks like fingernail polish, because they had fallen off all over the place, there's MANY patches of wall work from previous holes all over the rooms and some arent even painted over, the carpet peeling up, a lot of things didn't work like some of the outlets in the room, the ice machines (on two floors), the faucet had a constant drip, furniture was scuffed up, the walls all over the building were scuffed and marked up, outside the building was lots of trash, and the elevator wasn't working. They also upcharged us when we arrived without explanation as a sort of deposit if anything happened to the room. We payed a good amount of money to stay at this runned down hotel, then we weren't even allowed to have the complimentary breakfast which is completely insane. Breakfast is not complimentary for every customer, just some? I've never seen this before and I've stayed at many hotels and I'll NEVER stay at one of your hotels ever again. It was the worst experience I've ever had at a hotel. It looked more like the motel 6 next door than a Hilton.

The parking lot is quite large and the flowerbed at the door is very beautiful. The front desk is friendly and responsive. The gym is small. The room size is small, the sanitation is good, and the bed and pillow are more comfortable. Breakfast is similar to similar hotels and the fruit is changed daily. Good value for money, recommended stay.

Hotel was sold out so the rooms were already assigned when we checked in. This wasn't an issue until the 4 of us on this trip walked in to a 1 king bed room. We went back downstairs where the front desk acted like they weren't going to be able to switch us because it was sold out. We checked in a little early so there's no way everyone staying had their rooms already- it should have been a quick switch. Finally I pulled up the reservation to show we had booked a 2 queen room. We went to the new room and dropped our stuff before heading out to a concert that we were in town for. When got back to the hotel after midnight our experience got even worse. One girl went to shower and noticed mold on the shower ceiling. The rest of us were welcomed with wet feet from the damp carpet. We were so tired that we just decoded to climb in bed. Imagine our auprise when ALL of the bedding was just as damp. It was so icky and uncomfortable none of us could fall asleep. I called the front desk to let them know around 2am and they said they'd send housekeeping up at 6am. No one ever came. I also mentioned all of this to the lady during checkout and wrote a note to have the manager call me when she was in on Monday. No one called. I've called now 3 days in a row and nothing. Very disappointed in our stay and in the hotel's communication.

Why the 1-star (e.g. terrible) review? Old and outdated. Noisy HVAC that did not regulate temp. Did not meet ”4-star” quality. ”Felt unclean”. Dried blood on bathroom floor. Street traffic woke me up multiple times between 2-6am. Poor value, too expensive for quality. Rooms Issue was Quality and Cleanliness. Splatter of dried blood found behind the toilet in one of the bathrooms. Needs vacuuming. Superficial uplifts, but outdated overall. Beaten up and used. Old shower style. HVAC are old, noisy, and do not regulate temp well. Room was loud. 13th floor, but still could hear traffic between 2-6 am, including music from occasional cars. Service When I book the room over the phone, requested adjoining with the Marriot central booking agent (not the hotel, but main number). He did not book the correct rooms (cannot book the typical king and double rooms. Must book a suit and adjoining room). He did not place the appropriate note within the reservation. However, front desk appropriately addressed the concern. They were very pleasant and supportive. Overall, good service in the end. Location Location is great with close access to OSU and downtown. The only drawback, the hotel does not have parking. You either park with their valet (45/night) or park in an unaffiliated lot distant from the hotel and walk (not sure how far, we just placed in valet).

I’m just a regular guy. I don’t make a lot of money, I’m a Paramedic. So, when I spend my hard earned money, I expect to get value for what I am spending. I did not get this when checking into this hotel. I have to say, the staff were friendly enough and for those who follow me know I’m really focused in on people who don’t take any pride in what the do. But this place, I can see what they like what they do. For example, I ordered room service: Ground beef (forgot it at the last hotel for my best friend Winnie) Pasta dish And 2 double shot Gin and Tonics ( it’s been a rough day and I won’t bother you with the details) Total cost $158…. Shock! They had already added a $25 gratuity to the bill (and I gave the delivery boy $10 cash on top of that) Our room was only $189! Oh, and parking is $20. Not even per day, but each time you went out and back in again. I give this place a 3 of 5 stars because the staff was awesome, but not any more due to the over inflated prices and the surprise I which I discovered too late. Beware!

I really loved this hotel. The front desk people were super nice! I can’t remember the girl’s name (she was East African) she was the sweetest! Gave my Hunnie a free drink for his birthday. The security was super nice as well. Very diverse staff who were all super nice. Will def stay there again. The room was super clean and nicely decorated. Loved the bathroom. It was all white and super clean. The location is great in downtown. We walked to dinner at Mitchell’s. Breakfast from the restaurant wasn’t that great.