Westwood Lodge

This rundown property was being managed by just 1 member of staff. She worked relentlessly but obviously the level of service suffered. We booked the grand lodge with mountain view at £250 per night snd really regretted it. There was mo mountain view! The room was dusty, dirty, fusty and generally tired. The Tv didn’t offer any channels other than the dvd! The hotel reception wasn’t manned. The rooms were only serviced on demand and the hotel promised to make a £2.50 donation to charity if you didn’t have your bed made up, this says something about the cleaners hourly rate! Breakfast had to be ordered by 9pm the previous evening , stating exactly how many rashers of bacon, sausages and hash browns you forecast you might need! Dirty breakfast dishes had to be cleared by the guests and placed in a plastic crate in the dining room. We did move to a standard room , with a view of the mountain, which was a much brighter room in the new block. Overall, would definitely not recommend or return! There are many other better places to stay in Franz Josef. Despite the really hard work of the one member of staff, the place felt more like a hostel than a £250 per night hotel. I really don’t like writing bad reviews but in this instance it feels very necessary.

Amazing and beautiful accommodation. It was a rainy day when we arrived. Audrey, made sure that our stay was a comfortable one. We played snooker/pool and lazed by the fireplace while enjoying our dinner which was delivered from a nearby restaurant in the town centre (2 mins drive). We stayed in the main cabin and our room was surprisingly huge! Will certainly stay here again when we are in the FJ area.

I’m sorry to say this was the worst out of all the accommodation we stayed in during our NZ trip. On the positive, the rooms are large and the beds are comfortable. On the negative, it is hugely under-staffed; it really does need some TLC and updating, but worst of all, the Wi-Fi is absolutely awful. Nowadays you can’t get away with non-functioning Wi-Fi, so come on Westwood Lodge, spend some money on this place!

This place was the cutest B&B we stayed at on our road trip! It was quite empty when we stayed during festive season as well. The bathrooms are very large along with the bedrooms. We had our own porch / garden area. The breakfast was better than other hotel breakfasts we’ve had on the trip. The staff was so sweet and it felt like an old time B&B where someone welcomes you into their home and treats you like family. The fireplace was great when it was turned on. The beds have the capability to heat up, and there’s heated floors in the bathroom and a towel heater. Mini fridge in the bedroom. We stayed during the summer and it wasn’t too hot at night at all, quite a comfortable temperature so lack of AC wasn’t an issue during our stay. I was a bit worried about that before visiting. My only constructive feedback to the hotel is that they should add a screen to the sliding door so that we could leave it open for fresh air and not worry about mosquitoes. That’s a pretty quick fix so hopefully they are able to make that change next year!

We had 2 nights stay and it just wasn't enough. The place was so cozy and really comfortable. It was such an experince to remember. The staff kept in mind our request and fulfilled to the best possible. The room was beautifully done with heaters to keep us warm. The bed was very comfortable and helped us to have restful nights for our long drive. The location is great as it is close to the town and all the attractions. Thank you Kristy and Audrey for making our stay a memorable one!

My wife and I have just stayed at Westwood Lodge for 2 nights and couldn’t have been happier. Ash and Steve were so friendly and definitely made us feel at home. Our room was massive and very well kept. The guest lounge was also awesome and my wife and I spent time reading and relaxing in front of the large fireplace. We had delicious hot breakfasts on both mornings. We would definitely recommend Westwood Lodge for couples who are looking for a great place to stay in Franz Josef.