bintumani

Stayed here 2 nights and then 1 further night. I was bitterly disappointed with the experience. The service was abysmal - staff unfriendly and don't smile at all. Most of the time it appears to be an inconvenience when they have to serve you. They never have any change no matter what you pay for. We had to pay for our pre booked room on arrival but were told we would be given our change on Check out- we had to ask for our change and then they still tried to get out of giving it. The second time that we stayed we had a very early check out and they were unable to offer a breakfast box even though we had pain $196 for a 9 hour stay. The bathrooms are dirty and in desperate need of refurbishment. The grounds and pool area are long over due for attention. When ever we ordered dinner we had to have a second choice ready as first choice was never available. Staff expect a tip for EVERYTHING. It is a 10 minute walk to Aberdeen beach which is ok for an afternoon stroll.

The restaurant supervision is very poor. The staff there are too young and unprofessional. They only care about the leftover food for themselves. There are too many flies settling on the meal, when a range of meal gets finished from the serving bowl, thy do not care to replace. I think the supervisor of the restaurant must seat up. The rooms are also infested with too much inserts.